Job Posting for Appointment Scheduler FT40 at CAMPBELL CLINIC PC
The Appointment Scheduler will be responsible for registering and scheduling appointments for patients and referring provider offices in a courteous and efficient manner. Customer and quality service are the main objectives.
Essential Functions Statement(s)
Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
Follows appointment guidelines to ensure proper scheduling
Determines patient's clinical need to ensure proper scheduling
Performs other related duties as assigned
Accepts incoming patient phone calls and uses software to schedule patients
Triages patient needs for timeliness of appointments based upon pre-determined criteria
Determines which physician to place patient with based upon pre-determined criteria
Retrieves appointments requests and places outboard calls to patients for scheduling of appointments
Communicates and collaborates with providers and provider's staff to meet patient scheduling needs.
Meets daily call quota expectations as assigned by supervisor/manager
Monitors and replies promptly to patients' online Portal messages
Monitors and schedules patient referrals
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Judgment - The ability to formulate a sound decision using the available information.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Education: High School Graduate or equivalent required
Experience: 1-year experience in a call center or high volume-scheduling department is required.
Preferred Experience: Customer service experience in a healthcare setting with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.