Appointment Scheduler FT40

POSTED ON 12/16/2022 AVAILABLE BEFORE 3/23/2023
CAMPBELL CLINIC PC Hired Organization Address Germantown, TN Full Time
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Job Posting for Appointment Scheduler FT40 at CAMPBELL CLINIC PC


The Appointment Scheduler will be responsible for registering and scheduling appointments for patients and referring provider offices in a courteous and efficient manner. Customer and quality service are the main objectives.

Essential Functions Statement(s)

  • Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
  • Follows appointment guidelines to ensure proper scheduling
  • Determines patient's clinical need to ensure proper scheduling
  • Performs other related duties as assigned
  • Accepts incoming patient phone calls and uses software to schedule patients
  • Triages patient needs for timeliness of appointments based upon pre-determined criteria
  • Determines which physician to place patient with based upon pre-determined criteria
  • Retrieves appointments requests and places outboard calls to patients for scheduling of appointments
  • Communicates and collaborates with providers and provider's staff to meet patient scheduling needs.
  • Meets daily call quota expectations as assigned by supervisor/manager
  • Monitors and replies promptly to patients' online Portal messages
  • Monitors and schedules patient referrals


Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
  • Judgment - The ability to formulate a sound decision using the available information.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.


Education: High School Graduate or equivalent required

Experience: 1-year experience in a call center or high volume-scheduling department is required.

Preferred Experience: Customer service experience in a healthcare setting with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.

Computer Skills:
Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veterans/Disabled

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