Appointment Scheduler FT40

POSITION SUMMARY

The Appointment Scheduler will be responsible for registering and scheduling appointments for patients and referring provider offices in a courteous and efficient manner. Customer and quality service are the main objectives.

Essential Functions Statement(s)

• Makes appointments for patients, reschedules and cancels through the patient portal, patient call, and outside referral software program
• Follows appointment guidelines to ensure proper scheduling
• Determines patient's clinical need to ensure proper scheduling
• Performs other related duties as assigned
• Accepts incoming patient phone calls and uses software to schedule patients
• Triages patient needs for timeliness of appointments based upon pre-determined criteria
• Determines which physician to place patient with based upon pre-determined criteria
• Retrieves appointments requests and places outboard calls to patients for scheduling of appointments
• Communicates and collaborates with providers and provider's staff to meet patient scheduling needs.
• Meets daily call quota expectations as assigned by supervisor/manager
• Monitors and replies promptly to patients' online Portal messages
• Monitors and schedules patient referrals

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Judgment - The ability to formulate a sound decision using the available information.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES

Education: High School Graduate or equivalent required

Experience: 1-year experience in a call center or high volume-scheduling department is required.

Preferred Experience: Customer service experience in a healthcare setting with knowledge of insurances, copay collection, referral procedures, and healthcare terminology. Orthopedics experience is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veterans/Disabled