Manager, Sales Training

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.

We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.

We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.

General Summary:

The Manager, Sales Training has responsibility for co-developing and leading our overall Sales Training curriculum and structuring programs to increase the capability and core competencies of the sales team.  This role will create a unified training program, to include recommended courses for each role type across a variety of skills necessary to field a best-in-class sales organization.  The Manager, Sales Training will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.  Together with the CVP Partner Brands & Strategic Initiatives, this role will offer a unique opportunity to create a brand new approach to significantly augment our capabilities and improve our employee experience. 

Principal Responsibilities:

• Assess capability needs and build relevant and engaging training content tailored for sales team needs

• Foster a positive developmental experience for the sales team

• Collaborate with other functions (ie Legal, Finance, IT) to integrate specialized content into a holistic training program

• Create a structured approach and cadence for delivering training on an ongoing basis.  This could include in-person “classroom” setting as well as virtual

• Create KPIs for measuring success of the new program, modify approach as necessary, and continuously improve content and delivery

• Deliver training content in-person and/or virtually

• Determine best strategic training approach depending on role.  (ie Train the Trainer, Virtual testing program, In-person Classroom, maintaining training library)

• Lead team of two directly, procure external resources as necessary, and gain alignment with others internally that will supplement training.  (ie Train the Trainer)

• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry

• Ensures that training materials and programs are current, accurate, and effective

• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry

• Identifies problems and opportunities such as operational changes or industry developments that training could improve

• Conducts or facilitates required and recommended training sessions

• Collaborates with vendors and third-party training providers to develop content and mediums for training programs

• Ensures that training milestones and goals are met while adhering to approved training budget

• Prepares and implements training budget

• Performs other related duties as assigned

Job Complexity/Scope:

• Must be able to work with a large and dynamic sales organization with diverse training needs by role type.

• Ability to synthesize and present key messages in an engaging way.

• Ability to work with legal and other cross functional teams to review materials and ensure compliance with guidelines and policies

• Ability to prioritize several competing requests and manage demands from multiple key stakeholders

• Must be capable of managing a heavy workload  and operate in a fast-paced environment. 

• Must be pro-active and able to work independently

• Must look for opportunities to continually improve and streamline

• A positive, 'can do' attitude is essential

Job Specifications:

• Four-year college degree required

Knowledge, Skills and Abilities:

• Prior training experience is required, preferably for Sales function

• Excellent written and verbal communication skills required.

• Excellent presentation skills

• Fluent in presentation software such as Powerpoint.

• Familiarity with modern and traditional training methods

• Excellent leadership and motivational skills

• Ability to plan, manage time and multitask effectively

• Advanced computer skills

• Advanced record-keeping skills

• Excellent decision-making and problem-solving skills

• Good collaboration and teamwork skills

• Ability to moderate large groups

Working Conditions:

• Modest travel is expected to headquarter and field locations.

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand and walk.

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

ACR

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.

In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.