What are the responsibilities and job description for the Retail Sales Associate position at Camping World?
Does your heart start pounding on Monday in anticipation of Saturday's snowboard outing? Do you dream of Fat Bikes instead of sandy beaches? Would you rather climb Everest than the corporate ladder? Since 1982, our team at The House has been passionate about equipping everyone from weekend warriors to Sherpas with the best outdoor gear on the planet.
Each product we sell has been researched and tested by experts and, ultimately, approved by the end user - that's you, the driving force behind everything that keeps us stoked! Thanks to the active lifestyles of our loyal members, The House stocks over 65,000 products in our online catalog making us one of the world's largest outdoor retailers. In fact, we've expanded even more with our recent partnership with the Camping World family of brands. With all this gear, we invite you to take up new adventures, and maybe even a new career.
Why join us?
Are you passionate about delivering best in class customer service? Have your friends and family ever complained that you talk nonstop about bikes and skis? Do you perform best when you are empowered to make your own decisions and find solutions for others? If you are nodding your head yes then this might be the job for you.
Primary Job Purpose:
The Retail Sales Associate is the first point of contact for The House Bike Shop & Ski customers and with that are empowered to own the customer experience. Associates are expected to be readily available to provide best in class customer service on a wide variety of topics from assisting with orders, troubleshooting complex bicycle technical issues, creating product returns and credits, and answering questions about the many items we stock.
Customer service is everything. Treat people with kindness and respect. Treat people with accuracy and precision. Do what you say you are going to do. If you don't know the answer, get the answer. Under promise and over deliver. Treat people as you want to be treated. Our business has continued to grow with these sentiments as our road map. There are enough "typical" shops and shop staff. Our customers deserve the best.
Job Tasks, Responsibilities, Accountabilities:
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
What you need to succeed:
- A minimum of one year retail experience, and/or a high technical knowledge of bicycles, bicycle components and cross country skis
- Ability to communicate, both written and verbally, in a clear and professional manner
- Ability to work independently in a fast paced, high volume environment, working within and meeting deadlines
- High proficiency using PC/MAC computers, ability to multitask in multiple programs on multiple computer monitors, typing skills are a necessity
- Ability to work in an environment with significant time spent on the phone and computer
- This position may occasionally require overtime hours
Experience/Requirements:
- Retail Sales: 1 year (Bicycle Sales Preferred, but not required)
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and outdoor products
- Initiates completion of tasks or activities without necessary supervision
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
