Warranty Administrator

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America’s largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
Essential Job Functions:

• Fosters and maintains excellent relations between customers and store
• Answers incoming telephone calls and responds in a courteous and professional manner
• Assists service advisor in scheduling service appointments according to scheduling policies
• Greets all incoming customers in a professional and courteous manner
• Assists service advisors in write up of incoming customers work orders
• Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
• Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
• Fills in as needed as service dispatcher
• Participates in training as prescribed by management
• Assists technicians as needed with diagnosis, authorization or repairs
• Follows up on open work orders as per policy of dealership
• Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
• Maintains a clean and safe work environment.
• Acknowledges all guidelines and policies as described in company policy handbook.
• Maintains a safe work area for customers and coworkers
• May cross train to perform other duties

Essential Job Skills:

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge proper and safe use of equipment
• Excellent organizational/sequencing skills
• Working knowledge of activities, methods, procedures and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License may be required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Periods of standing, stooping, crawling, and bending

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Verify Before you Apply
Protect yourself from malicious phishing attempts. Camping World and Good Sam will never communicate with applicants using public email domains (for example, @Gmail, @outlook, @yahoo). A phone interview, virtual interview, or on-site interview will be conducted prior to a job offer being extended from our Company. Finally, job offers will be emailed to successful applicants from the address do-not-reply@candidatecare.com. Communication with individuals using public email domains are not authorized by our Company. Job offers sent via non-campingworld.com or goodsam.com email, text message, or social media accounts are not authorized by our Company.

To verify that the job post you’re responding to is authorized, Visit www.campingworldcareers.com to validate the job opening. To report suspected fraudulent activity, contact recruiting@campingworld.com and the support center for the job site where the suspect post appeared. Please include all relevant information (job site, a copy of the job post, date of job post, and email communication, including names and email addresses with those you’ve communicated).

Location: 2250 Williamsburg Pike, Richmond, Indiana 47374

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Salary : $16 - $20