Clinical Applications Analyst 2

Job Description

The primary responsibilities for this role are the implementation, training, maintenance, support, and optimization of Harbin Clinic’s electronic health record (EHR) applications and other clinical software applications. The Clinical Applications Analyst 2 provides outstanding customer service and contributes to the organization's mission of utilizing health information technology to improve patient care.

Under direction of the Manager of Application Services and with guidance from senior analysts, the Clinical Applications Analyst 2 utilizes his/her knowledge of clinical requirements, application capabilities, and his/her technical skills to maintain and support EHR/EMR and other applications. The Clinical Applications Analyst 2 will be responsible for clinical template development (e.g. HPI, ROS, A&P, etc.), workflow design, configuration changes, upgrades, modifications, and security of EHR/EMR and other applications. The analyst will also participate in go-live support, new release support, and on-going user support and education. He/she should be able to work on multiple projects / issues concurrently.  He/she should be adept working with a variety of users including physicians, administration, managers, clinical, and office staff.

The Clinical Applications Analyst 2’s responsibilities focus on 3 key Application Services functions:  Training, Workflow Development, and Applications Support.

Essential Job Functions

Job functions may include but will not be limited to the following.

• Independently performs Electronic Health Record (EHR) application analysis, requirements and design activities with limited direction from senior analysts and supervisor.  The Clinical Applications Analyst 2 role focuses on clinical applications but may provide assistance with non-clinical applications as needed.
• Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with vendor or other staff.
• Participates in the evaluation, testing and implementation of future releases. Participate in post implementation change evaluation and supports users in maintaining changed processes.
• Participates in change control process.
• Acts as liaison between application vendors, management, and application end-users.
• Works with entire Information Technology Services department to ensure application support issues are resolved and other day to day break fix items are completed..
• Acts as tier 2 escalation for phone calls, emails, and other inquiries for complex problems.  Answers tier 1 support calls as needed.
• Receives and performs work order tickets from Harbin Service Desk staff, project manager, and/or supervisor.  Ensures all issues are reported, tracked, and completed within a ticket/work order based application.
• Proactively reads, creates, maintains, and follows application documentation to deliver consistent services & solutions.
• Provides end-user workflow support, workflow Q&A, workflow auditing, and new application feature support.
• Assists with upgrades to the electronic health record (EHR) application as well as other clinical and non-clinical software applications.
• Performs scheduled and ad hoc application audits to monitor compliance with HIPAA and Harbin Clinic policies.
• Provides reports from assigned application(s) and assists users with report needs.
• Exhibits effective problem solving techniques and looks for opportunities to contribute application & workflow improvements.
• Maintains and monitors assigned applications(s) and related integrations or interfaces, as directed.
• Trains or assists in training new and current users.
• Assists in preparation of training materials and support materials, as needed.
• Maintains a working relationship with the assigned application(s) user group(s) at Harbin Clinic and with application(s) vendors.
• Identifies and recommends for evaluation/implementation application enhancements or integration with other applications.
• Maintains strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately.
• Participates as a technical subject matter expert for LEAN projects with guidance from senior analysts or supervisor.
• Independently resolves routine applications issues.  May require some direction from vendors, senior analysts, and supervisor to resolve complex applications issues.
• Cross trained to perform multiple job functions as staffing needs dictate.  Provides coverage for other team members, when necessary.  May mentor and instruct junior analysts on job functions.
• Lead Super Users within each department by holding regular training sessions to streamline processes and train on more advanced features of the applications.
• Performs other duties as assigned.

General Performance Requirements

• This position is a full time, salary position.
• Most employees in this position work a daytime schedule, 8a.m. to 5 p.m., but this schedule may vary based on Clinic & staffing needs.
• Limited weekend and after hour work required.
• Effective company communication required 24/7 (email/phone/etc.).
• On call phone support may be required.
• Limited travel will be required.
• Intermittent Virtual work options available.
• Uniform may be required otherwise business dress is required.
• If company cell phone is provided you will be required to setup and use email, voicemail, respond to phone calls, etc.
• 30 Day notice required for resignation or transfers from this position.
• Requires reliable transportation and traveling to all Harbin Clinic locations.
• Participates in activities, such as LEAN projects, that lead toward the improvement of processes and performance throughout the Clinic.
• Promotes a cooperative environment for fellow staff members.
• Follows common safety and bio hazardous waste precautions to establish a safe work environment.
• Maintains quality control standards.
• Participates in continuing education to maintain current licensure and/or enhance skill level.
• Abides by policies and procedures of the Harbin Clinic, LLC.
• Support the goals and objectives of the Application Services Department, Information Technology Services Group, and Harbin Clinic.
• Preserve the confidentiality of patient information in compliance with HIPAA and standards of good judgment.
• Understands and practices concepts of need-to-know restrictions and only accesses applications, server rooms, information, and/or data for legitimate job functions.
• Maintain high standards of customer service.
• Understand healthcare terminology, physician office workflow, and clinic organization and structure.

Qualifications

                I.  Education

• Bachelor Degree in Business, Healthcare Informatics, Computer Information Systems, or related field.  Directly related experience may substitute for education on a year for year basis.
• Clinical Informatics Certificate or Certified/Licensed Clinician such as MA, LPN, RN.

                II. Experience

• 2 years work experience in application analysis or providing direct patient care required.
• 2 years experience supporting an EHR/EMR, LIS, RIS, OIS, PACS/CPACS, or other clinical application preferred.