What are the responsibilities and job description for the Front Desk Associate position at Candlewood Suites Hotel?
Front Desk Associate
Candlewood Suites Hotel
Primary Responsibilities Include:
- Provides authentic, friendly, in person guest service at the hotel front desk
- Management of property management system (OPERA) during all shifts
- Takes ownership of all service recovery issues by solving guest problems and requests
- Manages all shift checklist tasks related to processing all guest arrivals, departures and transactions
- Answers phones and takes reservations as needed
- Processes transactions from our Cupboard store
- Cash handling and shift balancing
- Support of other hotel departments and team as required based on hotel occupancies
Required Skills:
- Hotel property management systems (OPERA)
- Computer related skills including Microsoft Word, Excel, Google docs,
- Excellent problem solving and communication is a necessity
- Familiarity with office equipment (Computers, copiers, scanners, etc)
- Ability to confidently work alone and multi-task
Work Experience:
- Hotel Front Desk; Guest Service delivery
- IHG brands experience makes you a more valuable candidate
- Extended Stay experience makes you a more valuable candidate
- Customer Service experience in a fast-paced environment
- Creative Problem Solving
- Understanding Loyalty Programs
Education:
- High School Diploma required
- College with a focus on hospitality studies
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Evening shift
- Morning shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Mobile, AL 36602: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $14 - $15
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