General Manager

Job description

General Manager position immediately available in an IHG extended stay property near Arundel Mills mall. The qualified candidate should have previous hotel management experience.

SUMMARY: Responsible for generating profit to meet or exceed budget expectations, while maintaining operational and guest service standards as described for the brand.

ESSENTIAL FUNCTIONS

• Develop, administer and control the hotel revenue and expense budgets.
• Review and approve the hotel payroll.
• Review and approve transmittals and other front office paperwork and reports.
• Coordinate direct bill accounts and monitor the administration of Accounts Receivable.
• Facilitate lead management processes within the hotel and provide sales support to team.
• Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on.
• Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
• Take ownership of sales when the DOS isn’t available.
• Assist DOS in joint calls on accounts.
• Coach and train all members of the hotel team on their role in the sales process.
• Review room inventory management to ensure maximization of room revenue.
• Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.
• Review all hourly personnel performance appraisals. Conduct all management performance appraisals.
• Review all hourly team member disciplinary procedures and documentation. Follow progressive discipline steps, up to and including termination, to correct team member performance deficiencies.
• Ensure team member attitude of attentiveness and anticipation of guest needs.
• Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.
• Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.
• Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.
• Develop and maintain hotel programs to assure that the quality program criteria are met.
• Complete and submit all forms for capital improvement for the hotel.
• Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.
• Ensure a viable key control program is in place in all hotel departments, with documentation.
• Ensure team members follow appropriate cash control procedures.
• Ensure the security needs of the property and guests are met.
• Maintain an active and visible position in the local community and industry.
• Participate in community activities, team member functions and guest events.
• Conduct regular team and sales meetings.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hanover, MD 21076: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $65,000 - $75,000