Dispatcher

Overview:

Lifescan Labs of Illinois is looking to hire a Dispatcher to deal with our increasing workload. Our dispatch department is responsible for delivering accurate information to our phlebotomists and couriers in a timely manner. They are the link between our clients and Lifescan Labs of Illinois. A person suited for this job will have exceptional English verbal and written communication and interpersonal skills and will be organized, detail-oriented, and able to sit at a computer for long periods of time.

Responsibilities: 

• Answer calls from clients and dispatch field staff accordingly.
• Deliver daily routes to phlebotomists and couriers.
• Communicate effectively with multiple departments.
• Keep accurate records of field staff and their work using web-based applications and reports.
• Manage scheduling, changes in draw orders, and pick-ups.
• Maintain confidentiality of patient information and perform assigned duties in an ethical and responsible manner.
• Work to ensure laboratory goals are met.
• Ensure field staff respects policies and procedures set forth by the client.
• Effective written and verbal communication in English is required.
• Perform other duties as assigned.
• Direct and lead Phlebotomists’ daily workflow.
• Adjust routing as needed.
• Assigning open homes to phlebotomists.
• Communicate with couriers regarding pick-up and drop-off locations.
• Manage open homes and communicate with correlating departments.
• Manage STAT turnaround times.
• Deliver department information via end-of-shift report.

Qualifications:

• High School Diploma or GED
• Excellent communication skills required
• Detail oriented
• PC skills
• Ability to multitask and problem
• Ability to learn policies and procedures and apply them in the workplace
• Previous dispatch experience preferred
• Experience with courier software preferred
• Ability to work in a fast-paced environment
• Knowledge of medical terminology, or ability to learn medical terminology
• Experience of 5 years as a dispatcher or customer service representative preferred

Salary : $16 - $21