Health Center Manager

Compliance

Job Summary

The Health Center Manager is responsible for working with the Medical Director to oversee the clinical and administrative aspects of the practice(s), including practice profitability, revenue goals and other metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership and assuring adequate access for patients.

Essential Duties & Responsibilities

Office Manager Responsibilities

• Directs the internal practice operations; creates benchmarks, tracks and reports progress, research process improvements/efficiencies, recommends and implements changes.
• Works closely with the Medical Director, practice supervisors, and the Regional Director, to ensure that associates are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.
• Works respectfully and cooperatively with management, staff, patients, and vendors; handling escalated patient and staff issues as needed.
• Monitors monthly statistical reports and practice trends and develops actions plans accordingly.
• Participate in new business development as appropriate for practice.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems.
• Maintains strict patient and associate confidentiality in compliance HIPAA guidelines.

Compliance

• Reviews practice risk assessment regularly and reports any issues.
• Assures the clinics practice's compliance with federal, state and safety regulations.
• Accountable for assuring compliance with patient and staff safety regulations.
• Maintains knowledge of and complies with standards, policies and procedures, including Associate Handbook.

Quality

• Assures that the highest quality of care is delivered by the practice.
• Reviews patient care quality data and peer review data and develops action plans as necessary.
• Supports clinical leadership with producing plans for improving quality and patient safety.

Clinical Operations

• Works with the Medical Director to develop the vision and direction of the practice in alignment with Cano's priorities.
• Contributes to the evaluation and improvement plans for Physicians/ARNP’s and PA’s.
• Coordinates the scheduling of providers.
• Meets regularly with practice providers to review material from Operating Team meetings, financials including provider productivity, and to review progress on goals and work plan.

Finance

• Develops and manage practice annual budget.
• Works with the Regional Director to contribute cost effective staffing solutions.

Education & Experience

• Bachelor's degree is preferred.
• Prior leadership experience in a medical office environment or other relevant professional experience
• Experience directly supervising non-exempt staff and leadership team is required.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Delray Beach, FL 33484 (Required)

Work Location: In person