What are the responsibilities and job description for the Physio Services Coord. position at Cano Health?
Overview
At Cano Health, our culture is a “family of families”, growing stronger together to improve the lives of our patients, communities, and our associates. A culture that succeeds because of the hearts and minds of our people. Our values and guiding principles transform our lives with purpose and passion, becoming one focused source of hopeful change. A leadership culture that cultivates and empowers our people to gain ownership for their contributions and success. The Cano Movement is proof of what everyday people with a passion for health care can accomplish together.
Join the Cano Movement! The movement that doesn’t just offer a job, it offers an opportunity to serve and grow with purpose. At Cano you will be part of a collaborative team, dedicated to the pursuit of health & wellness excellence.
Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.
The Physio Services Coordinator serves as our first line of communication for new and existing members. They are responsible for answering member/non-member inquiries regarding enrollments to our Cano Health organization. Performs data entry for any monetary transaction. Provides support for activities related to membership and retention, which includes contacting lapsed members. Communicates customer concerns to supervisor.
Responsibilities
• Informs potential patients of products physiotherapy offers.• Answers detailed questions regarding treatment plan sales.• Assist patient with credit approval.• Follows up with patients who they sold treatment plans to assure completion of treatment.• Submits to their supervisor on a daily basis total number of sales and enrollments.• Serves as a member advocate to improve the overall customer experience.• Must have effective communication skills, both verbal and written.• Fluent in English and Spanish
Qualifications
• Minimum of one year of customer service experience required.
Cano Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
