What are the responsibilities and job description for the Referral Coord. position at Cano Health?
Overview
Cano Health fosters a culture driven by providing superior primary care services in the communities we serve, while forming lifelong bonds with our members. Guided by our mission to improve the health, wellness, and quality of life of our patients, Cano Health continues to work towards making a difference in primary healthcare.
At Cano Health, our cultural attributes are to be patient centered, service focused, results oriented, trustworthy, transparent, and to continuously improve. Join our collaborative team, dedicated to the pursuit of excellence in health and wellness.
Cano Health offers competitive salaries, medical, dental & vision insurance, employee mental health program, paid time off, paid holidays, 401(k) with employer match, employee stock purchase program, tuition reimbursement and much more.
The Referral Coordinator supports the clinical unit with clerical activities. This individual will coordinate all external and some internal services and will be responsible for scheduling consultations, diagnostic testing and surgical procedures. The ideal candidate inputs referrals and authorizations into a data bank and coordinates follow-up care with the referral physicians as approved by a Physician Associates physician. The Referral Coordinator will also coordinate all related services in a pleasant and professional manner for patients as directed.
Responsibilities
• Responsible for order entry into the computer system.• Coordinates and schedules referrals when necessary per policy.• Ensures that all necessary medical records are forwarded to referral provider.• Acts as a resource for staff and patients with questions regarding referral policies and procedures. Provides internal and external referral coordination.• Inputs all authorization information into data base including, diagnostic and procedure codes. Will obtain appropriate authorizations as needed.• Refers requests for emergency care and urgent care or medical advice to the appropriate staff member.• Acts as a resource for staff and patients with questions regarding insurance benefits.• Contacts patients with information concerning tests ordered by a provider as necessary.• Orders and/or directs patients for outside tests.• Helps to maintain daily flow by assisting Supervisor as directed.• Works effectively as a member of a patient care team and contributes suggestions for improving unit and organization operations. Completes other tasks as assigned.• He/she will obtain authorization from a diversity of insurance companies depending on each patient’s insurance plan
Qualifications
• High school diploma or GED.• Previous experience in a physician’s office, clinic or hospital processing referrals.• Medical terminology knowledge.• Experience scheduling healthcare appointments.• Experience with office equipment, including computers, calculators, fax machines and copiers.
Cano Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
