What are the responsibilities and job description for the Internal Client Manager position at CAPA?
Primary Function:
The full-time Internal Client Manager provides top level service to all internal and external renters who utilize CAPA’s venues. The Internal Client Manager is the primary contact and liaison for programming, education, and outside renters looking to utilize CAPA facilities. The Manager will be responsible for event setup, maintaining and updating manifests, reporting, and settlement for each event.
Duties and Responsibilities:
- Works with the Director and Associate Director of Ticketing in the set up and maintenance of all CAPA Presents and Co-Presented events ticketed by CAPA.
- Sets up event builds for shows held at CAPA venues for CAPA presentations and Co-Presentations.
- Assists with resident or Rental builds as needed.
- Manages Broadway and Group Sales Ticketing Specialists, including mentoring, performance management, and payroll duties.
- Serves as secondary contact for Broadway and Groups Sales ticketing.
- Creates promos and resales for events as requested.
- Develops Tessitura, Ticketmaster Host & Archtics expertise, becoming a “point person” for full utilization of the system capabilities.
- Sets up single ticket events in Tessitura, Ticketmaster Host & Archtics as needed.
- Manages events and databases from season to season.
- Generates, maintains, and distributes wraps and reporting of sales results to clients as requested.
- Attends event settlement counts on the night of show.
- Attends periodic data management events as requested.
- Updates databases for mailings and email blasts.
- Provides direction and support to show-day staff and performs show settlements with tour promoters, and programming as needed.
- Coordinates ticketing projects for staff.
- Performs other duties as assigned by the Director of Ticketing.
Knowledge, Skills, and Abilities:
- Thorough knowledge of Excel, Microsoft Word, Outlook, database management, and computerized ticketing systems.
- Strong interpersonal, verbal, and written communication skills.
- Strong attention to detail.
- Excellent customer service skills with the ability to handle conflict.
- Ability to work both independently and closely with others in a team environment.
- Ability to stand for an extended period of time and lift up to 40 lbs.
Credentials and Experience:
- High School Diploma or equivalent required, some college preferred.
- 3-5 years’ experience in ticketing and database management.
- Tessitura, Ticketmaster, and Archtics experience is strongly preferred.
- Ability to work evenings and weekends as shows require.
- The selected candidate must be fully vaccinated against COVID-19 prior to beginning this position, or agree to become vaccinated within 4 weeks of their start date. In compliance with federal law, CAPA will review and make reasonable accommodations for employees who qualify for medical and/or religious exemptions unless the accommodation would constitute a direct threat or undue hardship.
CAPA's EEO Statement:
The Columbus Association for the Performing Arts (CAPA) is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.
CAPA's Diversity & Inclusion Statement:
CAPA believes in the power of diversity - we can only achieve our vision to make Columbus a destination for living, breathing art when we include everyone. CAPA is committed to presenting art that brings people from all backgrounds together to experience the transformative power of the arts. In the same spirit that we celebrate the many forms of performance art on our stages, we value, appreciate, and celebrate all human beings in our community.
CAPA recognizes that there are cultural and systemic barriers that prevent complete inclusivity and equity. CAPA's Diversity and Inclusion commitment is to progressively and continuously work to identify those barriers and intentionally adapt our practices, demonstrate our efforts, and measure the results to promote inclusion and equity.
Job Type: Full-time
