What are the responsibilities and job description for the Senior Consultant - Retail Banking position at Capco?
About the team:
Capco is a global business and technology consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
Working in Banking and Payments at Capco extends well beyond a traditional consulting role – we focus on developing talent within a supportive environment while simultaneously challenging tomorrow’s leaders to partner with our clients and shape the future of financial services. At Capco, we deliver innovative solutions that shape market-leading strategies through implementing advanced technology with modern methods. Our experience across the ecosystem of banking segments, products, customer experiences, and supporting infrastructure has strengthened our reputation for innovation within the industry. We partner with commercial banks with capabilities including but not limited to lending, deposits, treasury / cash management, online banking, and payments.
The team offers our clients the support and guidance they need to compete in an industry that has and continues to experience rapid modernization and change. Whether our clients are seeking to enhance operational performance, accelerate change, or transform the customer experience, our goal is to help them emerge as industry leaders and meet or exceed their business goals.
About the Job:
As a Senior Consultant on the Banking and Payments team, you will work in a fast-paced team setting, alongside industry experts, to craft optimal strategies used to solve complex client problems. Within our Retail Banking team, you will focus on helping deposit-taking organization improve operations, launch new brand and products support digital transformation, amongst other initiatives.
What You’ll Get to Do:
- Lead and support client analysis that centers around sales, servicing and transacting processes across Retail Banking products and segments.
- Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges which are informed by nuances of Retail Banking business models and related industry trends.
- Assist project teams in measuring current business or operational performance across the deposit lifecycle and forecasting improvements based on Capco’s recommendations
- Facilitate the collaboration and coordination between business and technology unique to digital transformation or configuring Retail Banking platforms in case management, fraud and systems of record.
- Work as part of team to design technical solutions which incorporate required controls, process and designs in support of deposit products of all types.
- Produce insights, analyses, and recommendations to improve client business or operational performance, drive understanding of client issues and provide strategic guidance related to various financial products
- Build new solutions, toolkits, documents, and consulting approaches that can be applied across Capco’s Retail Banking team – including deposit product modernization, deposit operating models and customer servicing.
What You’ll Bring with You:
- 5 years of professional experience working in financial services and/or management consulting experience
- 3 years of experience working with deposit-taking institutions or groups within banks; inclusive of deposit operations, deposit product management and digital banking
- Experience working as a change agent or consultant
- Understanding of deposit products, payments, and customer servicing related to these areas
- Strong analytical skill with respect to business management and problem solving coupled with management experience
- Ability to communicate in both written and verbal forms with confidence and clarity
- Advanced MS Excel and MS PowerPoint skills
- Bachelor's degree required
Why Capco?
A career at Capco is a chance to help reshape the competitive landscape in financial services. We launch new banks, transform existing ones, and help our clients navigate complex change. As consultants, we work on the front-end business design all the way through to technology implementation.
We are the largest Financial Services focused consultancy in the world, serving everyone from global banks to emerging FinTechs, from strategy through digital transformation, design, business consulting, data and analytics, cyber, cloud, technology architecture, and engineering.
Capco is a young and growing firm. We maintain an entrepreneurial spirit and growth mindset, and have minimal bureaucracy. We have no internal silos that get in the way of your career opportunities or ability to focus on our clients and make a difference to the business. We offer the opportunity for everyone to learn rapidly, take on tough challenges, and get promoted quickly. We take pride in our creative, collaborative, diverse, and inclusive culture, where everyone can #BYAW.
We offer highly competitive benefits, including medical, dental and vision insurance, a 401(k) plan, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.
Ready to take the Next Step
If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.
