Store Manager

Position Description

Position Title: Store Manager Date: 1/18/18; Updated 7.17.2022

Reports To: Cape Abilities Farm Director FLSA Classification: Non-Exempt

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GENERAL SUMMARY

The store manager works collaboratively as part of the farm’s leadership team. The store manager oversees all aspects of the market’s retail operations including ordering, receiving, merchandising, staff supervision and customer service. The store manager works with the farm director and eCommerce/Inventory Specialist in the maintenance of Square Point of Sale. The store manager models high quality service keeping customer satisfaction & market presentation as the top priority.

The ideal candidate will be business-oriented with strong experience in retail operations and knowledge of produce, as well as demonstrated success working in a diverse team. This role will work with customers and internal stakeholders to build and maintain a roadmap that is designed to deliver a superior shopping experience, increase sales and delivery systems (eCommerce) and operational efficiency.

ESSENTIAL JOB FUNCTIONS*

• Oversees the weekly purchasing of food products for the farm market, produce membership programs and related events in addition to an eclectic inventory of items representing the arts, clothing, personal care & pet products.
• In coordination with the eCommerce & Inventory Control Specialist maintains all purchasing records and vendor database within Square Point of Sale.
• Work with the Production Manager, to ensure all available Agency grown product is represented in the farm market and maximizes cross-merchandising opportunities.
• Ensure all products are priced competitively and accurately in the farm market.
• Update signage and point of purchase marketing, as needed.
• Collaborate with Farm Director to oversee produce membership program’s promotions, enrollment and member relations.
• Continuously generates leads of new products and vendors with an emphasis on developing partnerships with local entrepreneurs.
• Works with Farm Market Associates to minimize shrinkage of perishable items.
• Assists with scheduling to ensure proper coverage and maximum employment of individuals served.
• Creates daily farm market task lists for individuals served.
• Oversees nightly deposits, daily sales receipts, product invoices and monthly delivery of receiving documents to headquarters.
• As part of the leadership team, plans and executes promotional events such as open houses, promotional offerings, and educational family-friendly events.
• Collaborates with local food pantries to coordinate donations, as able.
• Works closely with marketing and communications to promote farm products in social media.
• Establishes and maintains professional relationships with customers, community contacts, vendors, and other key partners.
• Works collaboratively in a matrixed program and consistently demonstrate excellent stakeholder management at all levels of the organization.
• Maintains an encouraging and positive work environment for adults with disabilities.
• Attends all staff meetings, trainings, and development activities, as required.
• Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).

OTHER DUTIES AND RESPONSIBILITIES

• Demonstrate the company’s core values of compassion, innovation, inclusion, integrity, and respect.
• May assist at other agency locations or promotional events, as requested.
• Performs additional duties, as assigned.

COMPETENCIES

• Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
• Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
• Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.
• Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
• Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
• Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
• Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
• Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High school diploma required. Bachelor’s degree preferred.
• Minimum 5 years prior retail, farm market, grocery and/or garden center purchasing experience preferred including 2 years prior customer service experience.
• Organizational and inventory management experience required.
• Minimum 2 years’ experience with a POS (Point of Sale) system (preferably Square) effectively tracking sales, analyzing profits/expenses in detail, maintaining inventory, analyzing sale trends.
• Proficient in Microsoft Office.
• Strong organization and multi-tasking skills; excellent attention to detail.
• Strong communication skills with a positive can-do attitude. Willingness to take ownership of your work and get the job done. Prefer a good sense of humor and the ability to work as part of a collaborative team.
• Ability to work weekends during peak growing and retail seasons.
• Willingness to work outside in any weather condition.

SUPERVISORY RESPONSIBILITY

• Supervises work of Farm Market Associates.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent standing and bending.
• Ability to lift a minimum of 25 pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

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  External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.