Guest Services Agent

Company Overview:

Boost your career here at the newMargaritaville Resort of Cape Cod. Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.

Summary: This position is a people-oriented individual with a passion for hospitality. Offering seamless check-ins and providing exceptional guest experiences, this position assists guests throughout their stay, providing valuable local recommendations and playing a crucial role in ensuring guests feel cared for and valued.

Essential Duties and Responsibilities:

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression and emanating the fun and escapism for guests that Margaritaville is known for
• Make and confirm reservations and manage cancellations and special requests
• Act as a liaison between guests and hotel management, relaying guest concerns to management and hotel procedures to the guests
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail
• Provide information about hotel facilities, amenities, other services, and local attractions
• Respond to guest inquiries and resolve any issues or complaints promptly and professionally
• Process guest payments and maintain accurate records
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience
• Routinely monitor the presence of the hotel lobby for cleanliness and remove all debris
• Perform administrative tasks, such as faxing, filing, answering phone calls, and ensuring an organized system.
• Communicates with housekeeping, room service, and security staff
• Create a pleasant and memorable stay for our guests
  
  

Educational Requirements:

• High school degree or GED preferred
  
  

Experience:

• Good written and verbal communication skills
• Ability to interact professionally with other departments and outside contacts
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
• Good judgment and decision-making abilities
  
  

The characteristics described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Must be able to work in a fast paced, high energy and in a demanding customer-centric environment
• Must be able to spend 90% of working time standing, and reaching and 5% of working time sitting
• Must be able to communicate clearly with our guests in the primary language of the restaurant(s), specific to the location. (Primarily English)
  
  

Work Environment:

• Office environment with air conditioning
• Noise level medium during busy times
  
  

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  
  

Shift: Full-time and Part-time

Pay: $17.11-$19.35 per hour, depending on experience

Benefits:

• Medical /Dental/Vision Insurance
• Flexible Spending Account
• Paid Time Off (sick, vacation, bereavement, and holidays)
• Pet Insurance
• Employee Hotel Discounts and other Discounts
• Life Insurance
• Short & Long-Term Disability
• 401K Retirement Match
• Monthly Employee Recognition Awards
  
  

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