What are the responsibilities and job description for the Customer Advocate F1 position at CAPITAL HEATING & COOLING?
Customer Advocate
Capital Heating & Cooling is a leading employer in the Milwaukee area and looking to add a full-time experienced Customer Advocate to their team! Earning BizTimes Future 50, Milwaukee’s Best Workplace awards and Milwaukee Business Journal's Fastest Growing Firm's awards, we are the PREFERRED workplace destination for Milwaukee’s top-tier talent!
Comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays
- 401K w/ Company Match
- Continual professional development and Education
- AMAZING company culture
Position Summary: We are looking for a self-motivated, goal orientated individual that is willing to work hard and be rewarded for their work. Office duties will be: Answering phones, Data entry and resolution tracking, schedule and follow up on residential service activities, update and monitor all our various customer review platforms and be a customer advocate for any complaints and single point of contact liaison for resolution of issues. Need to be able to work independently, and have a drive to provide world class customer service to our customers
Work hours: 8:00a - 4:00p with some overtime, evenings, and weekends.
Pay Scale: Up to $24/hour! Bonus and goals awarded
If you currently have a job and are looking, DON'T WORRY. All Applications are 100% confidential and discrete!
Required Qualifications:
• First Class Customer Service Skills
• Strong phone presence
• Accounting experience a big plus
• Ability to be VERY organized and meticulous
• Working knowledge of Microsoft Office programs (Word, Excel, Power Point)
• Knowledge of email
• Great communicator in both spoken and written formats
• Caring and helpful attitude
• Strong desire to succeed for self and organization
Salary : $24