Production Support Analyst II
Job Posting for Production Support Analyst II at Capital Insurance Group
JOB OVERVIEW:
The Production Support Analyst is the initial escalation point for application and hardware issues reported to the IT Service Desk. The Production Support Engineer provides more in depth troubleshooting and analysis for applications, particularly desktop out of the box applications. The Production Support Engineer handles complex access requests, as well as user profile maintenance and system access auditing. Production Support Engineers exhibit a strong understanding of end user support across a wide array of applications and user groups, providing executive level support to key users.
RESPONSIBILITIES:
- Provide end user technical and functional support for internal and third-party applications.
- Provide desktop support, maintenance and provisioning for installed applications, operating systems, and peripherals.
- Set up and maintain end user access profiles to CIG applications, networks, and systems.
- Maintain hardware, software, and account access provisioning tools.
- Troubleshoot, resolve and/or escalate complex application and infrastructure issues to Tier 3 teams.
- Provide exceptional service and support to CIG employees.
MINIMUM REQUIREMENTS:
- 2 Years IT Support Experience
- 2 years Production/Desktop Support experience
- CompTIA , IT Helpdesk Professional, ITIL Foundations 4 and/or and of the Microsoft certifications desired.
- Experience required in SCCM, Powershell and Microsoft 365 Administration.
- Experience in Service Now, Mitel, and/or Guidewire Insurance Suite desired.
Job description is not prescriptive, rather a guidance as to the duties and responsibilities you will have, however is not limited to the listed above.
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Job openings at Capital Insurance Group
Roseville, CA
Full Time
Roseville, CA
Full Time
Reno, NV
Intern
Monterey, CA
Full Time
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