Account Manager

The Account Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, and promoting additional services to meet client needs. This role includes tasks such as project estimating, contract negotiation, and overseeing the delivery of services to meet quality and time expectations.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for clients and maintain long-term relationships.
• Understand client needs, expectations, and feedback to ensure client satisfaction.
• Regularly check in with clients, providing updates and addressing any concerns or changes in scope.

Project Estimating:

• Accurately estimate costs, resources, and time required for projects based on client requirements.
• Prepare detailed proposals and quotes for clients, outlining the scope of work, timelines, and costs.
• Negotiate terms and conditions with clients, ensuring clear understanding and agreement.

Contract and Account Management:

• Oversee the contract process from proposal to execution, ensuring all paperwork is in order and commitments are clear.
• Manage multiple client accounts, keeping track of contract details, renewals, and service levels.
• Coordinate with finance departments to ensure accurate invoicing and payment tracking.

Service Delivery Oversight:

• Work closely with project and service delivery teams to ensure that work is being carried out as per contract specifications.
• Monitor project progress and performance, intervening as necessary to address issues and ensure client satisfaction.
• Provide regular reports to both clients and internal teams on project status, challenges, and outcomes.

Business Development and Upselling:

• Identify opportunities for expanding business with existing clients, presenting new products and services.
• Collaborate with sales and marketing teams to identify cross-selling opportunities and contribute to business growth.
• Participate in networking events, workshops, and industry conferences to build relationships and promote services.

Qualifications:

• Proven experience as an Account Manager, Sales Representative, or relevant role.
• Strong understanding of project management, estimating, and budgeting processes.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
• Knowledge of CRM software and Microsoft Office Suite.

Education:

• Bachelor’s degree in Business Administration, Marketing, Finance, or related field.

Physical Requirements:

• Ability to travel as needed to meet with clients and internal teams.

Additional Requirements:

• Strong problem-solving skills and the ability to think strategically.
• A customer-oriented attitude, with the ability to adapt to different personalities and business needs.
• Excellent organizational skills and the ability to prioritize tasks effectively.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Oak Park, MI 48237: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000