Capital on Tap believes in small businesses and their potential. We are on a mission to help them thrive!
Since launching our business credit card in 2017, we’ve become one of the fastest growing companies in the UK (Sunday Times Fast Track 100 in 2017, 2018, & 2019) and Europe (Europe’s Fastest Growing Companies 2021). We now have our sights set on the rest of the world, and have recently expanded into the US.
The best thing about working at Capital on Tap is our team - both two-legged and four-legged! We have a dynamic, fun and vibrant culture with plenty of opportunities for growth and progression.
We are a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and welcome. We foster an environment that allows people to share, engage, learn, support, participate and work towards positive change. We hold regular culture and inclusion events, such as Black History Month, Pride Week and International Women’s Day . You can read more about these events on our blog, and more about our team and our values here.
Now we’re taking our offering global, and looking to hire our first team in the US by building our Operations team in Atlanta, Georgia. We’ll start remotely but look to bring our team together in our first US office later in the year.
We want to build the most incredible customer experience the US has ever experienced, and as a founding leader of our Customer Operations (COps) team, you’ll play a critical role in achieving that. You’ll be responsible for taking us from nothing to the best customer experience in our industry, by training up and developing an outstanding team, writing customer-obsession into the DNA of the US Office culture, and setting and executing on ambitious objectives for quality of service.
The primary metric to optimise is the audit score. Secondary metrics include employee satisfaction (because our team is getting incredible feedback and development), and CSAT / TrustPilot scores (because it’s giving incredible customer service).
Send us your CV, plus a brief cover letter introducing yourself and explaining why you’d like to come and work with us at this exciting stage. We may invite you to participate in a telephone interview, after which successful candidates will be invited to over a google hangout, or in person if travel plans permit, with some of the team.
We don’t pretend to be experts, and we approach our work with ambition and humility. We like driven people who can figure things out. We’ll give you a lot of freedom to build something that’s truly yours. In return, you’ll need to be self-directed, responsible for delivering results and owning your metrics, and able to focus ruthlessly on big wins.
At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are.
We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.
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