HR Tech Chief of Staff, Risk

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

HR Tech Chief of Staff, Risk

In this role, you will support and manage work on the HR Technology Chief of Staff Team. You will partner with colleagues in HR Tech and across Lines of Business to deliver results that have a direct impact on associate experience.  This role requires a strategic thinker who pays close attention to the details, thinks outside the box, has strong communication skills, and someone with the confidence to challenge the status quo and drive step change improvements. This person plays a critical role in driving visibility to Risk and Operational governance and reporting for the HR Tech Leadership Team and beyond.  Daily responsibilities require collaboration with a broad set of leaders and stakeholders. 

• Responsibilities:

  • Perform, continuously improve and provide Risk and Executive reporting 

  • Analyze information to proactively identify risks, trends, and process improvements

  • Own timely delivery of regular monthly, semi-annual and quarterly deliverables, including research and preparation of content, reviews and approvals before delivery

  • Develop and manage Business Continuity Plans for HR Technology

  • Support the development of Risk results and reporting that drives meaningful conversations, accountability and awareness within the HR Tech Leadership Team

  • Proactive identify risks that need addressing within HR Tech and work with extended leadership and/or tech teams to resolve or align on approach

  • Work with extended leadership to align reporting to top-of-house reporting, where appropriate

  • Cultivate relationships cross-functionally with Finance, Cyber, Tech Risk, ORM, ES Risk, HR Business Risk Office, Audit and Power Up.  To facilitate a proactive approach to and hyper awareness of HR Tech Risk posture

  • Support internal reporting and work with team members to fulfill requests and deliver official and approved responses and artifacts in a timely manner

  • Work with team to provide oversight and guidance during risk/controls assessments (New Product, Marketing, and Initiative Governance (NPMIG), Risk and Control Self-Assessments (RCSAs), Top Risks, and Technology Risk Controls Continuous Monitoring and Testing Team (CCM), etc.)

  • Influence partners within HR & PowerUp Tech and key business groups 

  • Collaborate effectively with 2nd line of defense (Compliance, Legal, Enterprise Risk Management, Operational Risk Management, Sarbanes Oxley (SOX), Cyber Risk Management, etc.) and 3rd line of defense (Audit and Credit Review) on critical deliverables

  • Participate in risk/controls forums and contributing to continuous improvement of risk management practices

  • Deliver ad hoc requests to support broader deliverables for the HR Tech Leadership and PowerUp teams, as needed

• Who you are:

  • A proven track record of success leading activities related to reporting, risk management and compliance

  • Excellent organizational skills and ability to balance and prioritize multiple projects simultaneously with the ability to work in a fast-paced, complex environment under tight timelines

  • Proficiency with the entire Microsoft Office Suite, GSuite, 1Net, Continuity One, PRIME and ServiceNow

  • Excellent communication and partnership skills essential for interacting with key stakeholders and Senior Executives within HR Technology and across the company to manage, inform and influence outcomes

  • Self-motivated, takes the initiative and has the ability to work autonomously

  • Ability to react quickly and seamlessly to changes in priorities and maintain delivery focus

  • Demonstrates excellent time management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment with a focus on continuous improvement

  • Employ a strategic approach to daily work, consider the bigger picture, anticipate outcomes and connect the dots

  • Consistently demonstrates grace, composure, judgement and charisma under pressure 

  • Seeks details to ensure all legal/compliance/regulatory guidance are properly executed and any potential issues are immediately documented, raised and resolved 

  • Innovates frequently, offers ideas regularly, likes to brainstorm and solve logistical puzzles 

  • Acts with the highest levels of integrity in all circumstances and brings commitment to being “well-managed” in all dimensions of work; able to identify process improvements and efficiencies

• Basic Qualifications: 

  • At least 3 years of experience with technology risk management

  • At least 3 years of experience in creating executive business risk reporting

  • At least 3 years of experience in creating business risk presentations for executive stakeholders

• Preferred Qualifications: 

  • 5+ years of experience in risk management

  • 2+ years of experience with PRIME, Archer, and ServiceNow 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.