What are the responsibilities and job description for the Call Center Agent/Customer Service position at Capleo Global?
Responsibilities
- Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
- Acquire detailed knowledge of product ranges and excellent service.
- Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
- Recognize individual customer service needs and resolve their enquiry
- Provide resolutions to avoid customers having to call again, or have the call transferred
- Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
- Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
Job Type: Contract
Salary: $11.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
yes
Ability to commute/relocate:
- Bentonville, AR: Reliably commute or planning to relocate before starting work (Required)
Experience:
- call center/customer service: 1 year (Required)
Work Location: One location
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