Assistant Director of Operations

The Assistant Director of Operations works in the administrative office under the direction of the Director. The primary responsibilities are customer relations/service, directing community development, supervising student staff, coordinating the student conduct processes, assisting with leasing and overseeing office operations. Duties include but are not limited to after-hours duty, event planning, resident services, data entry, resident education, file management, and supervision.

• Assume leadership role in absence of Director.
• Assist in coordinating projects (ex. turn, move in, move out, damage billing, summer interns, etc.).
• Hire, train, evaluate, and supervise 5-8 Resident Assistants.
• Manage day to day office operations including processing incoming and outgoing mail, desk scheduling/coverage, parking, and supply ordering.
• Coordinate electronic or paper communication to residents, such as cancellations, reminders, facilities issues, office closings, etc.
• Maintain/update office documents such as operations manual, resident roster, publication forms, rent roll, work orders, etc.
• Maintain an accurate key inventory.

• Coordinate maintenance work between residents and maintenance staff.
  • Track, update, and ensure work orders are complete and the resident is informed throughout the process.
• Assists the Director with vendor assignment and management, including but not limited to:
  • Gather bids, quotes, or vendor contract requests.
  • Secure appropriate insurance from vendors and facilitate vendor setup process.
  • Maintain correspondence with vendors regarding invoicing or accounts payable items.

• Assist with the leasing process, including but not limited to:
  • Accept, process, and file applications as necessary.
  • Process room / space assignments.
  • Assist with application and contract audits as necessary.
  • Answer questions pertaining to the lease agreement & housing community.
  • Assist with creating and reviewing marketing materials.
• Oversee social media and program/event marketing materials, and website content.

• Provide advice, support, assistance, and referrals to residents regarding academic, housing, personal, or other concerns.
• Assist with roommate conflicts and provide intervention when necessary.
• Oversee the student conduct process including holding hearings, tracking progress, follow-up, and providing data for the annual Clery Report.
• Serve as a programming resource for staff and students, providing information about the campus and community contacts.
  • Coordinate and oversee large scale programs/events and oversee RA programs/events.

• Develops and maintain positive relationships with campus partners.
• Lives on-site and participates in 24-hour emergency response rotation. Responds to emergency calls by assessing the situation and determining the best course of action.
• Other duties as assigned.

• Bachelor’s degree.
• Experience in higher education administration and/or property management.
• Demonstrated skills in customer service, group facilitation, leadership, and organization.
• Strong communication (oral and written) skills and computer competency (Word, Excel, content management systems, etc.).

• Master’s Degree in Higher Education/Student Affairs or related field.
• 2-3 years of higher education administration and/or property management experience.
• A comprehensive understanding of student development, student personnel, and conduct adjudication.
• Experience working with a diverse population.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs, and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A competitive benefits package includes health benefits, dental benefits, vision coverage, and 401K.

Applicants must be able to pass a pre-employment background check and drug screening.

If you are unable to apply because of incompatible assistive technology or a disability, please contact recruitment@cocm.com. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.