Director of Operations

Summary:

The primary responsibility of the Director of Operations is to oversee all operations and management at of the First Year Residence Halls (FY North and FY South communities). Areas of responsibility include, but are not limited to, fiscal oversight; leasing, programming, and student development; client relations; enforcement of policies and supervision of employees. The responsibilities of the Director of Operations require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation. The Director of Operations must work collaboratively with campus partners and COCM staff.

Essential Duties and Responsibilities:

• Duties include day-to-day oversight of site operations.
• Supervise various levels of staff members.
• Oversees human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training and evaluating direct and indirect reporting staff.
• Represent the site and provide communication about the residential community to campus partners, owners, and COCM corporate staff.
• Distributes weekly status reports about the residential community including a weekly operations report and leasing status report.

Facilities and Maintenance:

• The Director of Operations will ensure execution of daily facilities maintenance, preventative maintenance plan, grounds, and housekeeping.
• Identify vendors and negotiate contracts for services provided.
• Manage annual turn of units between contracts including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move in.
• Works directly maintenance staff to ensure completion of work orders in a timely manner.

Marketing and Leasing:

• The Director of Operations will directly coordinate leasing and marketing initiatives, which includes the development and execution of a marketing plan and leasing timeline.
• Updates and maintains the site website.
• Participates in various recruitment events to market the residential community to prospective residents.

• The Director of Operations will provide fiscal oversight by managing the operating and capital budgets which includes developing annual budget proposals, presenting budgets to the institution for approval.
• Ensures all expenditures fall within budget expectations.
• Plans for unexpected expenses.
• Tracks and approving expenditures accounts payable functions.
• Submits monthly budget variance explanations.
• Communicates with COCM accountant staff.

Residence Life:

• Will guide the development and execution of residential life curriculum and student programing within the residential community.
• Serve as housing appeals conduct officer and maintain records.
• Will participate in afterhours on call emergency response rotation.

Other Duties:

• The Director of Operations position requires a regular workday with additional responsibilities in the evenings and weekends as needed.
• Participates in afterhours on call emergency response rotation.
• Other duties as assigned.

Qualifications:

• Master's degree in Student Personnel, Higher Education or Business or a related field of study.
• 3-5 years of experience in Housing/Residence Life at a College or University.
• Experience working with undergraduate student populations.
• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Experience in facilities management or asset management including management of operating and capital budgets.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.