Manager

Company Introduction:

We are a Capt D’s Franchisee in the Greater Milwaukee area.. We are Looking for employees that exhibit core Captain D’s Values to the guests and fellow team members, delivery excellent product quality, restaurant cleanliness and ensuring D’s Hospitality is displayed by all team members to the guests.

Overview:

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.
Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.
The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great experience during their visit.
More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied and our staff

Purpose

The General Manager (GM) is accountable for all operational standards in assigned unit, including but not limited to; team member staffing, stability and engagement, guest satisfaction and unit profitability. The GM is also responsible for exhibiting Captain D’s Values to guests (internal and external) and team members, product quality, restaurant cleanliness and ensuring D’s Hospitality is displayed by all team members.

Primary Duties

• Demonstrates Captain D’s Values while performing duties and ensures team members have a #JustBeD’s attitude.
• Demonstrates D’s Hospitality to all guests (internal and external) and team members.
• Takes initiative to teach and maintain team awareness of Captain D’s procedures.
• Ensures guest satisfaction, Captain D’s standards and safety procedures are followed by themselves and the restaurant team.
• Ensures team is following food safety rules and procedures while preparing and serving Captain D’s food.
• Ensures overall cleanliness and sanitation of work areas and/or dining room area (including restrooms).
• Ensures food being served is high quality throughout preparation and serving food to guest.
• Maintains awareness of organizational policies and ensures compliance by themselves and team during assigned shift.
• Maintains restaurant’s profitability through proper food production, following cash control procedures and completion of accounting and administrative reports, as required.
• Performs other essential duties as assigned.

Education / Experience

• Previous leadership experience in the restaurant or retail environment.
• Excellent interpersonal and customer service skills.
• Ability to convey information and provide responses to questions.
• Ability to manage multiple tasks.

Requirements

• Must be a minimum of 18 years of age

Physical / Mental Requirements

• Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, and manual/bi-manual dexterity.
• Frequently stands, walks, reaches above shoulders, bends, lifts and/or carries up to 25 pounds and works closely with others.
• Ability to perform repetitive movements over long periods of time.
• Occasionally utilizes sense of taste and smell, and far vision. Works around chemicals and cleaners; walks on uneven surfaces; may require utilization of a step stool/ladder; lifts and/or carries up to 50 pounds; operates a vehicle.

Work Conditions / Hours

• Days and hours may vary according to business necessity, including weekends, evenings and/or holidays.
• Standard restaurant working conditions.
• May be exposed to extreme conditions common in a restaurant environment, such as extreme heat or cold from equipment or weather.