Second Assistant Store Director

SECOND ASSISTANT STORE DIRECTOR

JOB SUMMARY:

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Second Assistant Store Director in partnership with the Store Director and Assistant Store Director, is a part of the store leadership team that ensures store goals are achieved, motivates staff for success, implements strategies to increase sales, and oversees the Grocery Department. He/She is expected to be a role model of the company by driving results while maintaining company core values. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

Operational Excellence:

• Responsible for total store operations in the absence of the Store Director and Assistant Store Director. 
• Maintain quality customer service by effectively training Team Members. 
• Oversee Team Members and implement strategies to increase productivity.
• Track and complete Grocery department inventory in an accurate and timely manner.
• Place orders based on accurate forecasting of Grocery department needs. 
• Receive merchandise and verify for quality and freshness of products. 
• Inspect floor displays to ensure products are properly rotated and merchandised. 
• As part of the store leadership team, review Team Members’ weekly schedule to ensure fully staffed departments.  
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
• As part of the store leadership team, ensure compliance with state and federal regulations while upholding company values, customer service, merchandising and pricing programs.
• Continuously meet expectations of internal and external customers.
• As part of the store leadership team, provide guidance to Department Managers to connect yearly goal to daily actions that focus on improvement of results.
• Partner with the Department Trainers to achieve results.
• Help maintain all weekly store metrics.  
• Perform additional management duties as assigned.

 Team Member Development:

• As part of the store leadership team, assists with hiring, onboarding and training of new hires.
• Embrace positive employee relations through consistent and fair application of company policies and leadership values.
• While conducting the Standards of Excellence Walk, cultivate a culture of high performance and accountability. Set clear performance expectations for team and follows-up with timely performance evaluations and development plans.
• As part of the store leadership team, is responsible for improvement of team member turnover in the store.

Customer Service:

• Maintain a positive work environment and ensures fair and consistent treatment of all team members. 
• Lead by example on the importance of Customer Service excellence. Effectively engages with customers.
• Develop strategies to have friendly employees and clean stores.
• Improve speed of service and operational efficiencies in all departments.

Leadership & Management Skills

• Proven leadership and ability to motivate and inspire engagement. Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Proven ability to manage stress and remain cool under pressure. 
• Able to manage and administer a broad range of tasks including resolving complaints.
• Able to objectively coach Team Members through complex, difficult, and emotional issues. 
• Able to make recommendations to effective resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law. 

Financial Results:

• As part of the store leadership team, is responsible for all Safety Programs and training of safety. Promotes safety and ZERO accident culture.
• As part of the store leadership team, is responsible for training and tracking special programs introduced by the company.
• As part of the store leadership team, is responsible for following up and submitting all meat and temperatures logs.
• As part of the store leadership team, is responsible for all Food Handler’s card compliance.
• Ensure timely and complete execution of company merchandising programs.
• Responsible to promote safety protocols for social distancing, workplace safety and encourages a ZERO accident culture.

SKILLS AND QUALIFICATIONS:

• Minimum 2 years of experience in a progressive retail operations role.
• Confident working in a fast-paced environment and exhibits excellent multi-tasking skills.
• Proven experience in dealing effectively with diverse team member/management issues.  
• Knowledge of applicable state and federal laws applicable to effectively run a store, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
• Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
• Proficient computer skills in the areas of e-mail and internet required.
• Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.
• Perform other work-related duties as assigned.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing job duties, the manager is required to sit, stand, and use the hands to handle objects, tools or controls.
• Able to lift up to 50lbs.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.
• Ability to drive and flexible to travel to all company locations as required. 

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.