Scheduler

Summary: The Referral Queue Scheduler is responsible for making and scheduling patient appointments efficiently and on time.

Essential Duties and Responsibilities:

• Schedule testing to be performed at PHI/CSC.
• Schedule or reschedule appointments for patients as needed.
• Attach all electronic Epic referrals to appointments at PHI/CSC.
• Schedule all referrals that are sent to PHI/CSC.
• Call on and schedule referrals from the referral queue.
• Notify Patient Re if referral is needed for patient’s appointment due to insurance change, walk-in, etc.
• Arrange for interpreting services as needed per protocol.
• Back up appointment desk as needed or directed by Team Leader or Supervisor.
• Travel to any of the various Cardiac Study Center locations (Auburn, Gig Harbor, Olympia, Puyallup, and Tacoma).
• Work a minimum of 45 referrals daily, 50 mid and 55 stretch.
• Back up our Quick Clinic/Staff Messages scheduler and performing their duties when out of the office.
• Work in conjunction with the Referral Queue Scheduling Team, and Appointment Desk team. They will back both teams up if requested.
• Perform other appointment desk duties as requested.
• May be asked to come into the office on occasion to assist with appointment desk duties.
• Other duties related to this position are as follows but not limited to: Project Access patient care coordinating, Firefighter/Police Officer TM scheduling, TG Internal Med TM scheduling, STEMI/NSTEMI scheduling, Valve Clinic, Western State Hospital.
• Perform other duties as assigned by management.

Expectations:

• Arrive to work on time and ready to work at the start of the shift; does not abuse or take advantage of sick time or personal days; takes corrective action to prevent recurring absences.
• Demonstrate willingness to assist co-workers whenever needed.
• Maintain a good working rapport with all patient-care personnel and other departments requiring frequent interaction and coordination of efforts.
• Adapt to altered working patterns whenever needed.
• Communicate concerns and problems through proper written and verbal channels.
• Demonstrate a consistently well-organized approach to all assignments and duties, as designated.
• Observe the clinic dress code.
• Greet patients in a courteous and respectful manner; respond to patients with empathy and positive interpersonal skills; and consistently handle all requests in a positive manner.
• Deliver care that is safe in conjunction with the physician orders, and department standards at all times.
• Maintain patient confidentiality.

Travel: This position will require occasional travel between Auburn and Puyallup to assist with team shortages.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Compensation and Benefits

Pay:$18.56 - $28.31

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Relocation assistance
• Retirement plan
• Travel reimbursement
• Vision insurance

Medical specialties:

• Cardiology

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High attention to detail
• Ability to work in a fast-paced working environment
• Excellent written and verbal communication skills
• Travels/works from various clinic locations as needed

Education/Experience

• High School Diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of medical office procedures.

Certificates and Licenses:

• None

Computer Skills

• To perform this job successfully, an individual should have knowledge of Word Processing, Spreadsheet and Email software.
• Have the ability to operate basic office equipment such as telephones, computers, fax and copy machines.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.