What are the responsibilities and job description for the Customer Service Supervisor position at CARDS Holdings, Inc.?
As a part of CARDS’ application process, and to be considered for any position at CARDS, please complete the Culture Index Survey (CI) along with your application.
You will need to copy and paste the link in your URL to access the CI Survey: https://surveys.cultureindex.com/s/JZyyIv3Ivp/105997
Once we receive your completed CI Survey, your application will then be considered.
CUSTOMER SERVICE SUPERVISOR
- Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
- Reviews and approves staffing schedules to ensure staffing meets the demand.
- Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
- Creates, monitors, and reports the performance metrics for the Customer Service area.
- Identifies and implements process improvements across the Customer Service department.
- Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
- Ensures Customer Service team is adhering to company policies and guidelines. Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.
- Leads Customer Service improvement projects through effective project management and leadership.
- Handles the more complex customer issues as well as escalated customer calls.
- Reviews and approves adjustments and escalated payment arrangements.
- Reviews and approves credit and debit memos to customer accounts.
Experience:
Customer Relations: 3-5 years (Required)
- communication skills, computer experience, and supervisory experience.
Benefits:
- Who doesn't like to get paid weekly? We like it so we provide weekly pay!
- Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
- Dental
- Vision
- We Pay for your $25,000 Life Insurance!
- 100% Company Paid Short-Term Disability Insurance
- Retirement Plan with a company match of 3%
- Safety and Retention Incentives!
- Paid Time Off
- Employee Discount Plans!
This Job Is Ideal for Someone Who Is:
Dependable - more reliable than spontaneous
People-oriented - enjoys interacting with people and working on group projects
Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
Job Type: Full-time
CARDS offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package. Please submit a resume and salary history for consideration. Only applicants who meet minimum qualifications will be considered and only individuals selected for an interview will be contacted. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Salary : $25,000
