What are the responsibilities and job description for the Associate I, Fraud Strategy & Prevention- Pittsburgh, PA position at CardWorks/Merrick Bank?
Position Summary:This position is responsible for utilizing internal and external resources to monitor, detect, and prevent fraud for our clients and account holders.Essential Functions:·Monitors a fraud detection system that is designed to identify fraudulent activity early ·Performs in-depth analysis to identify emerging fraud trends and communicate trends identified to fraud prevention management. ·Place outbound calls to account holders to confirm unusual or suspicious account activity·Place outbound call to clients to customers to verify and/or explain unusual or suspicious account activity·Counsels account holders who are victims of fraudulent activity and conducts inquiries when situation warrants·Reviews all aspects of suspicious activity, restricting accounts, calling, sending appropriate correspondence, etc·Complete accurate and detailed Lost/Stolen reportsEducation and Experience:·High School Diploma or related experience·Experience with First Data Resources (FDR) and/or related platforms preferred·0-2 years of related customer service or loss mitigation experienceSummary of Qualifications:·Keyboarding proficiency·Familiarity with Windows based computer applications·Ability to work under pressure and at a rapid pace·Ability to carry out written and verbal instructions·Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions·Ability to multi-task is essential·Ability to work in a dynamic team environment
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