Analyst I, Systems & Department Support

Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. In return, we delight our associates; ensuring they are noticed, heard, appreciated and understand the importance of their role(s). For over 20 years, our Guiding Principles of; doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. Give Yourself Credit, Work at Merrick!

The Analyst I will assist the Vice President of Operations in operational activities of Merrick Bank (the “Bank”) to manage the oversight of the FDR vendor and system, new product start up and conversions. Produce and evaluate reporting of various operational processes and strategies to recommend solutions to improve operational efficiency, reduce costs and improve the customer experience.

Essential Functions:
Portfolio Conversions

• Participate in system conversions for acquired portfolios.
• Actively contribute to the due diligence process.
• Act as the Project Sponsor for ensuring the system and account settings are mapped properly.
• Work closely with the PMAT team at CWS in implementing new programs and support all Bank departments during implementation.
• System and Product Line Start Up
• Participate in new product, lines of business or program development and start up.
• Determine operational objectives by studying business functions; gathering information; evaluative output requirements and formats.
• Work closely with the PMAT team at CWS in implementing new programs and support all Bank departments during implementation.
• System Setting Updates
• Manage and write proposed change requests for the FDR product control file. (PCF)
• Review and approve changes to PCF through Onbase.
• Work closely with CWS and operational departments to test and validate changes to system settings (testing, implementation, post production validation, documentation).
• Work with the PMAT team at CWS to investigate system setting options to support bank objectives.
• Reviews system release documents (installs and implementation summaries) to evaluate and recommend changes for upcoming system enhancements.

System Oversight

• Participate in weekly meetings with CWS to discuss outstanding FDR issues.
• Monitor system settings and recommend solutions to mitigate risk and resolve issues.
• Maintain system protocols by writing and updating procedures, updating reference manuals. Maintains a log of system settings, to be used as a reference manual, based on the PCF settings by program.
• Act as the back up to the Account Analyst II to ensure pricing disclosures are accurate on prescreen mailings, online applications, cardholder agreements, card carriers, statements and other customer communications.
• Perform account maintenance such as investigations forwarded by CWS for Bank review for accounts residing on the FDR and Latitude platforms.
• Review and follow up on daily, weekly, monthly exception reports for possible system issues and participate in the communication and resolution with CWS.
• Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your areas of oversight.
• Interface with Internal Audit and Compliance to ensure questions are addressed and findings are updated monthly.

FDR Vendor Oversight

• Ensure that FDR is meeting its applicable Service Level Agreements and that any non-compliance is addressed and reported to Bank management.
• Complete monthly FDR billing review, provide approval and monitor trends
• Monitor FDR’s control policies (SSAE16, ROC, etc.), procedures and performance and complete the annual FDR risk assessment.

Operations Department Analytics

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Support the Operations Department in evaluating the effectiveness of automated operations. Improve processes by studying current practices and designing modifications.
• Create reporting for Operational analysis
• Complete all other assigned duties and assignments as directed by the VP of Operations and/or COO.

Compliance with Laws & Regulations:

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

Education and Experience:

• Bachelors’ degree is required, four (4) years of related work experience accepted in lieu of education requirement.

Summary of Qualifications:

• Knowledge of credit card systems, processing, procedures, policies, and regulations as is normally attained through experience in an operational role within a credit card, private label, or charge card environment.
• A sound commitment to provide the high level of service necessary for accomplishment of the job and organization objectives while creating and maintaining a positive work environment.
• Must be responsible, flexible, and possess strong analytical skills.
• Experience with, and demonstrated skill at, the following: Microsoft Office 2010 or higher particularly Outlook, Word and Visio.
• Advanced in Excel and ability to interpret SAS and to use data extracts to create reporting for analysis. Experience with data reporting, data visualization and text analytics tools.
• Strong analytical background with proven track record for structuring/solving problems, drawing conclusions and formulating recommendations.
• Ability to plan, organize and prioritize multiple simultaneous assignments real-time, as well as manage to time constraints.
• Ability to work independently and without direct or continuous supervisory support.
• Communicates effectively both orally and in writing; presents ideas in a clear, concise, understandable, and organized manner.
• To maintain a working knowledge of company policies and procedures, regulatory policies, and legal procedures.

Who is Merrick Bank? Founded over 20 years ago, Merrick Bank is a FDIC-insured Utah Industrial Loan Bank that originates loans with the benefit of low-cost deposit funding. Merrick Bank had $4.5 billion in assets and $3.1 billion in deposits as of March 31, 2021. Merrick Bank operates four main business lines: Credit Cards, Recreation Lending, Personal Loans and Merchant Acquiring.

Our Valued Employees are provided generous benefits, including:

• Competitive Pay
• Benefits Package -Medical, Dental and Vision (plus much more)
• 401(k) Plan with Company Match
• Short & Long Term Disability
• Group Life and AD&D Insurance
• Paid Vacation, Holidays, and Personal Days
• Employee Events, including Employee Appreciation Day, Holiday Party, etc.
• Tuition Reimbursement Program

Candidates must have unrestricted authority to work in the United States without sponsorship.

Merrick Bank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
Merrick Bank will do a thorough background check for all hires. The EEOC Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm Please go to our website www.merrickbank.com to apply and learn more about our company.

Job Type: Full-time