What are the responsibilities and job description for the Valve Clinic Patient Navigator position at Care New England?
Job Summary:
Responsible for coordinating the Advanced Valve Disease/Structural Heart Disease clinic and all aspects of patient journey between Kent Hospital and Brigham and Women’s Hospital. Responsible for coordinating and maintaining surgical schedules for the practice.
Duties and Responsibilities:
Requirements:
High School Diploma Or GED Required. Associates Degree Preferred.
Minimum of 2-4 years of experience in a healthcare environment.
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Responsible for coordinating the Advanced Valve Disease/Structural Heart Disease clinic and all aspects of patient journey between Kent Hospital and Brigham and Women’s Hospital. Responsible for coordinating and maintaining surgical schedules for the practice.
Duties and Responsibilities:
- Be the point person for patient/families to stay connected to the Kent/BWH process
- Provide support for Kent/MDs/BWH (Structural Heart PA Coordinators, Billing Coordinator, OR schedulers, Post op schedulers and Structural Heart Program Coordinator)
- Work closely with office staff for scheduling and tracking patients at Kent Clinic
- Coordinates with hospitals to schedule and arrange all patient pre-op testing, medical clearances, etc.
- Pre-clinic:
- Obtain records/imaging CDs and reports from both Kent and outside facilities; ensure the prep sheets are obtained before clinic for clinic providers prepared by BWH Structural Heart PA
- Review clinic to determine each patient is scheduled for clinic in coordination with prep sheets
- Share patient list with BWH billing coordinator for billing purposes to align with post clinic patient review
- Confirm Out of Network benefit insurance status for coverage of surgery/intervention at BWH.
- Inform patients about the BWH component of their care including description of the facility, travel and expense considerations. Assist in BWH registration process including assisting them over the phone
- Inform relevant physicians of confirmed visits and procedures
- Share & upload all clinic forms with BWH valve team
- Manage and transfer records from treating physicians to BWH for incorporation into BWH Epic.
- Maintain a registry of all treated patients to review with Director
- Coordinate with Clinical Research Coordinators if patients are eligible for a Clinical Trial
- Record and monitor patient scheduled events and contact patients to confirm and assist with protocol compliance. Such activities include but are not limited to:
- Work with BWH post op scheduler(s) to determine post op/follow up visits (BWH will also reach out and share details to schedule patients)
- Confirm, book and track the scheduling of 30 day and 1 year Structural Heart follow up appointments within specific window
- Arrange and confirm for any imaging/testing (ie CTs, echos, COVID testing etc) that needs to be performed locally
- Follow up on this imaging results and transfer to BWH in a timely manner
- Schedule testing need or follow up with patient where/when they will have testing at outside facility
- Keep track of patients and dates of testing and when ready to schedule at BWH
Requirements:
High School Diploma Or GED Required. Associates Degree Preferred.
Minimum of 2-4 years of experience in a healthcare environment.
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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