Director of Sales

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.                                                

Support the organization’s mission to provide superior quality, lasting value, and outstanding customer service through the day-to-day workflow processes that affect the organization. The Director of Sales will provide strategic direction and leadership to the sales, marketing and sales support teams.

ESSENTIAL DUTIES AND TASKS:

• Develops, mentors, and supports all Owner and Elite Sales team members and managers in each job related function while providing clear expectations for execution. Provides leadership and positive influence for daily operations. Directs and strategizes with peers to ensure each objective is accomplished while adhering to all policies and procedures. Inspects and monitors the attitude, behavior and processes of the Sales team.
• Assists with the facilitation of training curriculum and conducts evaluations of Sales Consultants and Sales Managers. Consistently analyzes performance and develops action plans for improvement and holds the Sales team accountable to follow the agreed upon expectations. Partners with peers to ensure established processes are being executed. Delivers management training curriculum. Assists in the implementation and operation of sales motivation contests and special events/meeting assignments.
• Ensures seamless communication with peers and identifies areas of improvement from Owner and guest Vacation Profile trends, secret shopper transcripts, and constant review of key reports. Shares in the responsibility for the overall appearance of Sales Center and Sales Presentation materials. Assists all Team Members in the Sales & Marketing Operations to ensure all questions are answered in a professional, informative, diplomatic, and correct manner.
• Directly involved in securing the sale and initiating the purchase process.
• Assists in recruiting and participates in the interview process for all Sales related positions. Participates/assists with special projects as assigned. Performs all other responsibilities deemed necessary by the Regional Vice President of Sales & Marketing that are deemed instrumental to a successful sales operation.

QUALIFICATIONS:

• Minimum of five years of timeshare experience, including two within Timeshare Sales & Marketing operation.
• Proven ability to develop strategic direction by analyzing current business results and anticipated business conditions.
• Experience identifying and resolving problems arising from employee relation issues, customers, policy/procedural changes, etc.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
• Strong and proactive decision making ability and strong problem resolution skills.
• Compelling leadership abilities.