What are the responsibilities and job description for the Sales Associate position at Caresoft?
Job Description
Title: Sales Associate Location: Raritan NJ
Duration: 12 Months (Contract to Hire)
Senior Sales Coordinator Responsibilities:
Identify customers within a defined region that have medical equipment or Donor Screening equipment with service or warranty coverage nearing expiration.
Ability to analyze service history and effectively demonstrate to Customers the advantage of paid service coverage.
Work with the Customer to develop a service agreement that meets Customer needs.
Work with Senior Contract Coordinators to ensure service offers are provided to Customers timely, in an effort to renew service and/or upgrade levels of service prior to service expiration.
Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process.
During communications with the customer, identify and overcome issues that could prohibit timely renewals.
When contract exceptions arise, provide guidance to the Customer and communicate Customer requests to the Exception Analyst.
Investigate and resolve service contracting discrepancies.
Qualifications:
BS/BA Degree in Business, Life Science, or related field (or equivalent experience.)
Sales Background: Experience in telephone sales, telemarketing or related field required.
Customer Service: Previous Customer Service experience required
Industry/Domain Knowledge: Experience in the Healthcare Industry preferred.
Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment.
Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement.
Communication: Excellent communication skills, both verbal and written.
Other Key Competencies: Commercial / business acumen, insight selling, opportunity management.
