Services Coordinator

Position Title: Services Coordinator
Department: Care Management
Reports To: Clinical Director of Nursing

Position Summary:

• Responsible for contacting providers and participants to ensure that MI Choice Waiver services are implemented. Assists the Supports Coordinators and Quality Department by carrying out duties as assigned and necessary for Quality Compliance. Collects data on the Agency s daily operations to support quality and compliance.

Essential Job Functions:

• Responsible for contacting providers to implement services for participants and completing documentation in the participant case record in Compass.
• Contacts participants to complete follow-ups regarding satisfaction of services according to the MI Choice Waiver Standards.
• Responsible for conducting satisfaction surveys via phone and documenting responses.
• Responsible for reviewing documentation in Compass and entering and maintaining the quality data onto spreadsheets.
• Responsible for communicating with Primary Care Physician offices via fax or telephone for Liquid Nutrition Prescriptions, Nursing Services Letters, and any other contact necessary according to MI Choice Waiver Standards.
• Communicates with Supports Coordinators regarding any areas needing follow-up and monitoring.
• Completes and mails paperwork and forms, as necessary.
• Maintains all documentation per MI Choice Waiver and Quality Department Standards.
• Cultivates knowledge and keeps current concerning relevant technology, equipment, and/or systems.
• Supports achievement of Agency mission, vision, and reflects its values in work behavior.
• Performs all other duties as assigned.
  

Essential Job Requirements:

EDUCATION

• High School diploma required.

License and /or Certification:

• Current CPR Certification preferred.

REQUIRED SKILLS:

• Personality and demeanor to deal with the public and assist participants.
• Flexible and adaptable in various situations and when interacting with many different personalities.
• Basic office skills such as typing and filing.
• Detail-oriented and professional.
• Proficient in Microsoft Office Suite and related software.
• Ability to analyze and diagnose problems and work independently to solve them.
• Excellent organizational skills.
• Ability to operate general office equipment.
• Excellent written and verbal communication skills.
• Ability to maintain confidential information.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at a time.
• Must be able to travel to offsite assignments.