Customer service specialist

The Call Center Specialist primary purpose is to provide professional administrative support to a team of health care professionals.

As a Call Center Specialist you will support the team through a variety of tasks ensuring contractual obligations are delivered accurately, with high quality, and in a timely manner.

Job Qualifications

• Minimum 2 years work experience
• Strong knowledge of medical coding and healthcare terminology a plus
• Typing skills and working knowledge of MS Office applications required.
• Preauthorization experience helpful
• Knowledge of claims processing, diagnosis codes and prior interaction with healthcare providers, billing

protocols, a plus

Medicare and Medicaid billing experience, a real plus.

Qualified Candidates must comply with the following requirements :

• No felony convictions, drug or weapons violations. No elevated misdemeanor violations or any level of violation involving physical violence.
• Candidates must successfully complete a 7-year pre-employment background check.
• Ability to work with minimal supervision.
• Positive personality traits, team oriented work ethic, and a great customer service attitude a plus.

Required Skills

Remote Function

• Works in a well lighted / ventilated office area with some changes of temperature
• Associate will spend majority of the time indoors
• Prolonged sitting at a computer with some standing and bending intermittently during work hours
• Ability to move arms, hands, and fingers to type
• Close vision required for computer monitors
• Workspace should be clear of clutter
• Workspace should be safe distance from heat source such as; stove, heater, fireplace, wood stove, etc.
• All cables should be secured to avoid a trip hazard, and in good condition to avoid overloading
• Space should be equipped with adequate smoke detectors / alarms
• Workspace should have a lockable separate door and lockable windows
• Space should be equipped with adequate heating & cooling
• Laptops & any sensitive materials should be password protected, maintained in the dedicated work area
• All work related materials should never be left unattended with others

Required Experience

Remote Function

• Works in a well lighted / ventilated office area with some changes of temperature
• Associate will spend majority of the time indoors
• Prolonged sitting at a computer with some standing and bending intermittently during work hours
• Ability to move arms, hands, and fingers to type
• Close vision required for computer monitors
• Workspace should be clear of clutter
• Workspace should be safe distance from heat source such as; stove, heater, fireplace, wood stove, etc.
• All cables should be secured to avoid a trip hazard, and in good condition to avoid overloading
• Space should be equipped with adequate smoke detectors / alarms
• Workspace should have a lockable separate door and lockable windows
• Space should be equipped with adequate heating & cooling
• Laptops & any sensitive materials should be password protected, maintained in the dedicated work area
• All work related materials should never be left unattended with others

Last updated : 2024-10-30