Systems Administrator, Team Lead

About Caribou 

At Caribou, we’re on a mission to put people in control of their car payments. If you got your auto loan at the car dealership, you might be driving around not realizing that you are overpaying on your monthly car payment. By partnering with trusted lenders like credit unions and community banks, we save our customers money by getting them access to great rates and lower monthly payments.

We're a hyper-growth startup, raised a $50M Series B last year. We’re built by leaders from the technology and finance industries, and we’re proud to be backed by a great team of venture capital investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

Caribou is looking for a well-rounded individual with a penchant for technology to 

join our growing team, providing best-in-class IT services. You will play a key role as Systems Administrator/Team Lead responsible for core infrastructure services.

As a member of Caribou’s IT Operations team, you will work directly with our Senior Manager of IT Operations on:

• Administration and lifecycle management of employee workstations, conference room, A/V equipment, printers, scanners, and accessories
• Participate in the design, maintenance, and security of internal IT strategy, including software deployment, configuration, patching, and on-call rotation
• Day-to-day help desk trouble tickets
• Senior administration of services such as Google G-Suite, Okta, GCP, JumpCloud
• Facilitate knowledge sharing and self-service by creating and maintaining detailed and comprehensive documentation and diagrams detailing our internal systems.
• Help define and fine-tune standards and processes related to IT 
• Availability for periodic after-hours maintenance windows
• Exceptional interpersonal skills enabling you to communicate effectively with employees at all levels.
• Sharp critical thinking skills to drive appropriate responses to user requests
• Become the escalation point for our IT Analysts.

About You

• You're a jack-of-all-trades in the IT realm and can easily switch context between planning a new VLAN and routing, configuring SAML for a SaaS application's authentication mechanism, and then writing JumpCloud policies.  
• Skilled self-starter, able to identify needs and bring them to resolution without oversight.
• You're uncomfortable with monotonous days, preferring a dynamic environment with ever-changing needs.  
• You're a seeker of new technology, eager to learn and stay up-to-date with the latest happenings in the tech world. 
• You have experience with writing helpful documentation, teaching those less tech-savvy about the great new features that you've just deployed.  
• Have four or more years experience or with increasing responsibilities in complex environments in various areas of IT in a corporate IT environment with internal customers.
• Experience managing users, groups, and security applied at each level to follow the principle of least privilege
• Strong understanding and ability to troubleshoot and maintain MacOS, Windows, Linux desktops.
• Strong team player, able to keep up with fast-paced teams and rapid changes

How we will take care of you

Everyone at Caribou is a valued team member, and we always strive to live up to our value Take Care of Each Other. Our compensation and benefits package includes: 

• Competitive base salary compensation: $100-$115K
• Equity in a high growth startup
• Fantastic health, dental, vision, and mental health insurance, where we cover 100% (yes, 100%!) of the premium for you and your family, and a generous PTO plan
• Company-paid for short & long term disability insurance and basic life insurance 
• Optional benefits include HSAs, FSAs, voluntary life insurance, and pet insurance.

Our Values

• See people as people
• Take care of each other
• Commit to the mission
• Move quickly and bravely
• Get better every day
• Seek truth

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

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