What are the responsibilities and job description for the Club Attendant position at Carl's Jr.?
JOB SUMMARY
The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard.
The Club Attendant will drive member satisfaction by providing exceptional customer service through performing a variety of maintenance and cleaning tasks to keep the facility in a healthy, clean and orderly standard.
ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent
* Cleans and dusts walls, mirrors, countertops, glass, and windows
* Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.
* Cleans and dusts all weight and cardio equipment
* Restocks supplies
* Empties clubs' garbage and recycling containers
* Completes daily and weekly scope of work as assigned
* Performs special cleaning projects as assigned
* Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas
* Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.)
* Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide
* Performs minor painting as approved / directed by General Manager and Facilities Technician
* Use all janitorial supplies in accordance to product labels and club manuals
* Report all newly identified facility maintenance issues via Service Channel
* Report any member complaints to the General Manager
* Sweeps, mops, scrubs, and vacuums floor of all areas of club, including locker rooms, weight area, cardio, office space, hallways, stairs, etc.
* Cleans and dusts all weight and cardio equipment
* Restocks supplies
* Empties clubs' garbage and recycling containers
* Completes daily and weekly scope of work as assigned
* Performs special cleaning projects as assigned
* Cleans and maintains wet areas of the club, if applicable (cleaning pool deck, vacuuming pool, cleaning steam room and sauna and conducting regular pool chemical testing). Not all clubs have wet areas
* Performs minor cosmetic repair on equipment (rust removal, touch up paint, re-labeling, etc.)
* Partners with Facility Technician to perform cleaning duties on equipment as outlined in preventative maintenance guide
* Performs minor painting as approved / directed by General Manager and Facilities Technician
* Use all janitorial supplies in accordance to product labels and club manuals
* Report all newly identified facility maintenance issues via Service Channel
* Report any member complaints to the General Manager
100%
ORGANIZATION RELATIONSHIPS
Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members.
Partners with the Facilities Technician and reports to the General Manager. The club attendant will regularly interact with club management, team members and members.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
* Cleaning practices and procedures
* Understand and follow written instructions
* Effectively communicate (verbal and writing skills)
* Work independently in the absence of supervision
* Attention to detail
* Establish and maintain cooperative working relationships with those contacted in the course of duties
Minimum Educational Level/Certifications
* High School Diploma or General Education Diploma (GED)
Minimum Work Experience and Qualifications
* Six months of janitorial experience
Physical Demands/ Environmental Conditions
* While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms
* Frequently required to climb, balance, stoop, kneel, crouch, or crawl
* Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds
* Telephone usage: Ability to communicate with internal and external members
* Required usage of cleaning chemicals, ladders, and cleaning utensils
* Regularly exposed to moving mechanical parts
* Noise level in the environment is occasionally loud
Travel Requirement
* None
Knowledge, Skills & Abilities
* Cleaning practices and procedures
* Understand and follow written instructions
* Effectively communicate (verbal and writing skills)
* Work independently in the absence of supervision
* Attention to detail
* Establish and maintain cooperative working relationships with those contacted in the course of duties
Minimum Educational Level/Certifications
* High School Diploma or General Education Diploma (GED)
Minimum Work Experience and Qualifications
* Six months of janitorial experience
Physical Demands/ Environmental Conditions
* While performing duties of this job, the employee is regularly required to stand, walk, and use hands and arms
* Frequently required to climb, balance, stoop, kneel, crouch, or crawl
* Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds
* Telephone usage: Ability to communicate with internal and external members
* Required usage of cleaning chemicals, ladders, and cleaning utensils
* Regularly exposed to moving mechanical parts
* Noise level in the environment is occasionally loud
Travel Requirement
* None
Disclaimers
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
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