What are the responsibilities and job description for the Customer lead position at Carolina CAT?
Summary
The Customer Success Lead is responsible for improving customer value realization of LiftOne product suite. This individual will utilize receivables data to advocate for customer satisfaction (reported by Net Loyalty Scores) while working closely with internal operations and support teams to enable customer engagement and continuous improvement efforts.
The ideal candidate should be self-directed and focused on delivering business impact. The candidate should be able to understand business problems and formulate actionable plans for customer engagement.
The candidate should also be an effective communicator, capable of delivering insights in a concise and consumable manner to both technical and non-technical audiences.
Essential Functions
- Solving LiftOne customer base’s long-term needs byAnalyze receivables issues and create actionable plans for resolutionDriving a reduction in Days Sales Outstanding KPI and increase in Net Loyalty ScorePartnering with customer and accounts receivables team to develop long term strategies not limited to communication cadences, coverage strategies, contract structure, etc.
- Collaborate with Continuous Improvement team to drive processes and operational efficiencies
- Prepare written, oral, and graphical presentations to effectively communicate recommendations to customers and internal stakeholders
- Recommend new tools to guide run-the-business and exception management capabilities
- Other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.
Education and / or Experience
Bachelor’s Degree in Operations, Business Administration, or similar degree; or two to four years’ related experience and / or training;
or equivalent combination of education and experience.
- Excellent problem-solving skills, within a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)
- Strong communication skills with ability to convey results of analyses in a clear and concise manner.
- Ability to independently handle multiple projects at a time, prioritize, and manage time effectively.
- Operate and participate in a highly collaborative team environment
Preferred Qualifications
- Understanding of operations management principles
- Working knowledge of ERP / MRP systems (. SAP)
- Working knowledge of SalesForce / ServiceMax platform is a plus
- Experience utilizing data visualization tools for business insights
Workplace Requirements
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and / or otherwise move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Last updated : 2024-05-25
