What are the responsibilities and job description for the IT Support Coordinator position at Carolina Meadows?
Carolina Meadows, located in Chapel Hill, North Carolina, is one of the nation's foremost continuing-care retirement communities. Our mission is to enrich and improve the lives of residents and those connected to our community. We do this by continuously striving to be the best place to live and work.
Position Summary:
The IT Support Coordinator's primary responsibilities are to facilitate the intake of IT support requests from residents and assist with administrative tasks in the IT department. Position reports to the IT Helpdesk Manager.
Responsibilities:
- Respond to walk-ins, phone calls, and emails, working in the IT support ticketing system to create new ticket requests, check on existing tickets, and close out existing tickets upon requests to cancel.
- Thoroughly notate requests submitted to IT support technician, asking clarifying questions as needed and including details on the issue.
- Interface with vendors and staff as needed to initiate service requests.
- Provide administrative support to the IT team on various tasks, including but not limited to organizing supplies, managing data, scheduling meetings, and assisting with various administrative projects that arise.
Requirements:
- High school or equivalent.
- Familiarity with technology and MS Word, Excel, and Outlook experience.
- Experience with software systems such as Teams and Zoom preferred.
- Excellent verbal, written and interpersonal communication skills, placing importance on providing a positive customer experience.
- Organized with great attention to detail.
- Strong problem-solving skills and comfortable learning new processes.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to commute/relocate:
- Chapel Hill, NC 27517: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Work Location: One location
