Assistant Branch Sales Manager

 Assistant Branch Sales Manager

The Assistant Branch Sales Manager has the responsibility to learn the Profit and Loss statement for our wholesale branch serving HVAC professionals.  The Assistant Branch Sales Manager plays a key role in the operation of the branch ensuring maximum sales and profitability through merchandise, inventory, expense control, employee management and operating costs.

Safety 

People First

• Recruit, hire, train and develop new associates in compliance with labor laws and company policy

• Routinely mentor and coach associates, maintaining a positive attitude and leading with fairness
• Direct and monitor training and development for all store associates

• Implement and maintain the highest level of customer service in the industry
• Possess a high degree of personal accountability
• Partner with associates on career aspirations and advancement opportunities

Safety

• Promote Safety awareness and ensuring associates are employing safe practices at all times

• Adhering to company safety policies and procedures while working.
• Completing work in a safe manner, caring about safety of self, others, and customers

CE Culture

• Volunteering with non-profit organizations to meet the needs of the community
• Develop and empower employees
• Thrive as an engaged member of the community

Delivering Results

      P&L Management

• Learn how to effectively manage the branch P&L
• Assist in developing and implementing plans to maximize sales and meet or exceed goals and objectives
• Contribute to the maintenance of LTL spend by ensuring locations use the CTS system to choose the most reliable and economical carriers
• Effectively manage inventory shrink for the branch
• Help manage labor costs, overtime and utilization of temporary employees

• Ensure full compliance with all SOX key controls

Sales Growth

• Learn how to analyze and measure business trends
•  Effectively contribute to EBIT
• Help maintain inventory accuracy ensuring all company assets are protected from theft or damage by tracking biweekly to aid in reducing ESD
• Work directly with local sales teams to develop strategies for increased store traffic, as well as conduits for useful feedback from contractors regarding customer service efforts

Maintain open communication with horizontal and vertical teams, as well as customers and vendor partners

*in addition to the above responsibilities, this individual is held accountable for all other duties as assigned

Customer Focus

• Holds self and others accountable for delivering an exceptional customer experience
• Addresses gaps in team’s ability to meet customer needs
• Gather customer satisfaction input on behalf of team
• Aligns business processes to customer needs
• Proactively address customer needs and concerns
• Continuous expansion of product knowledge and business trends
• Respond to customers professionally, accurately and in a timely fashion

Results

• Produces work that is complete, accurate, and thorough
• Contributes to achievement of team and company objectives
• Fosters a sense of urgency and commitment to achieve goals
• Makes timely and sound decisions
• Motivates individuals to achieve meaningful results
• Encourages others to persist despite setbacks
• Ensures daily, weekly, and monthly focus on customer growth with branch team
• Keeps team focused on most critical priorities
• Appreciates and leverages the strength of others to accomplish goals

Communication

• Translates plans into clear actions for self and others
• Drives others to take timely action
• Listens actively and attentively to concerns expressed by others
• Communicates in a clear and concise manner
• Demonstrates professionalism with appropriate body language
• Tailors’ communication style and message to audience

Teamwork

• Develop and maintains positive working relationships
• Create a culture of inclusion and respectfulness in the workplace
• Reacts to change, ambiguity and uncertainty with confidence and openness
• Helps others take a stand and face adversity
• Delivers difficult messages in a positive manner with team

Talent Management

• Make solid hiring decisions by championing a talented and diverse workforce
• Identify and develop talent for the future
• Fosters an environment that helps others develop their skills
• Encourages the sharing of useful, real-time feedback and learnings with each other
• Act quickly when performance is not meeting expectation
• Accurately evaluates the performance and developmental needs of others
• Assesses individual and team capabilities to ensure branch talent is in place to accomplish current and future work

Leadership

• Help implement the Branch Sales Manager’s vision for the team
• Create a work environment where others feel comfortable and able to perform their best
• Convey trust in associates’ competence to do their job
• Aligns the development goals and activities of others to organizational objectives
• Coordinates and integrates the work of others to avoid duplication of effort
• Delegates responsibility and conveys clear expectation to others
• Intervenes appropriately to remove obstacles
• Monitors others progress

Drive Engagement

• Empowers others to make decision and own their work
• Ensures that all team members are motivated to work toward common goals
• Reinforces team members’ overall well-being by supporting healthy work-life balance
• Provides praise, recognition, and rewards for strong performance and promotes the use of the AwardCo platform
• Draws on multiple perspectives and sources to better understand and solve problems
• Ask the right questions to stimulate critical thinking and help others accurately analyze complex situations

Technology Acumen

• Embraces and adopts new technologies
• Utilize technology tools and programs routinely to provide data and insights for decision making
• Utilize technology tools to enhance the customer experience and/or personal effectiveness of the job
• Be receptive to learning new tools and ideas involving technology

Work Requirements

Work Schedule

• Salaried Full Time: Generally scheduled for 48 hours; more hours may be required based on the needs of the
• Requires morning, afternoon and evening availability any day of the
• Requests to be scheduled off for a specific day require advanced notification and approval by supervisor

* Must be available two weekends during the Fall to actively participate in annual companywide physical inventory

  Physical Job Requirements

• Wear all necessary personal protective equipment to perform job functions.
• Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal
• Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assi

Environmental Concerns

• Ability to work in environment with consistent loud noise and exposure to extreme temperatures