Inside Sales Support - Institutional Division

Carrier Enterprise
Houston, TX Remote Full Time
POSTED ON 8/28/2022 CLOSED ON 3/5/2023

Job Posting for Inside Sales Support - Institutional Division at Carrier Enterprise

Hiring for the following location(s):

16230 Port Northwest, Houston, Texas 77041

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

Skills:
  • Proven customer service skills
  • Knowledge of HVAC products and markets
  • Exceptional communications skills complete with ability to follow through
  • Strong analytical and problem-solving skills
  • High sense of urgency
  • Proficient in Microsoft Office applications
  • Knowledge of HVAC Partners and NxTrend a plus
  • Professional phone etiquette

Minimum Qualifications:
  • High School Diploma or equivalent with minimum 2 years of relevant experience

All full-time employees are eligible for the following benefits:

  • Medical, Dental, and Vision insurance
  • Paid Time Off (PTO) and Paid Holidays
  • 401(k) plan with company match
  • Tuition Reimbursement
  • Employee Stock Purchase Program
  • Health Savings Account
  • Employee Assistance Programs
  • Wellness Rewards
  • Company-paid Life Insurance and Short-Term Disability Insurance
  • and much more!

Position is hybrid remote/work from home.

Job Description

The Institutional ISS position is responsible for providing pre and post-order support to key institutional customers, and to the local sales team. A working knowledge of residential and commercial products, including replacement configurations, substitutions, and sell-up strategies, is highly desired.

Duties Include:
  • Provide technical support to the sales organization, including monitoring shipping, deliver and return status, as required
  • Handle incoming customer requests for orders and product information (equipment specifications and applications)
  • Enter orders into the NxTrend ordering system
  • Purchase accessory equipment as required to compliment Carrier equipment on jobs
  • Manage customer orders from origination to delivery
  • Provide post-sale follow up and support as required
  • Work with customers, sales, and internal/external suppliers to resolve issues as they arise
  • Work with sales to take off and submit job quotes.
  • Work with Warranty to answer warranty questions
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