Service Coordinator

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Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

RESPONSIBILITIES:

• Work very closely with the service manager and operations lead/supervisor on a daily basis
• Manage customer and client communications for work schedule and maintain a positive and productive working relationship.
• Schedule and document all department commitments for repairs, maintenance, and installation.
• Schedule 2 weeks in advance with day-to-day adjustments as necessary to accommodate the scheduled workload.
• Schedule customer onsite training as requested.
• Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On-Call Schedule)
• Communicate with the field to determine the status of the project they are working on and know each Tech working location all the time.
• Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration
• Ensure all preventive maintenance visits are scheduled and performed for each service agreement.
• Notify customers of scheduled PM dates visits
• Log and track all service work orders, and reconcile all open tickets for dispositions.
• Invoice customer in a timely manner target 30 days or less DTI.
• Work with the collection department for collecting invoices and resolving disputes.
• Microsoft office product experience is a must.
• Other duties as assigned

EDUCATION/CERTIFICATIONS:

High School Diploma, GED or equivalent required; AA/AS degree preferred, Technical/Business

School Certificate or Diploma; or another post-High School training (2-years duration)

EXPERIENCE / QUALIFICATIONS:

• 5 years of experience in the Building Construction/HVAC Industry preferred
• An undergraduate degree in business, finance, or equivalent is strongly preferred
• Accounting, purchasing, receivables, and AIA billing experience preferred
• Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access
• Excellent written and verbal communication skills
• Ability to work without close supervision
• Good time management skills
• Able to manage multiple competing priorities successfully

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.