Service Operations Lead

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Job Description:
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings.
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Orlando, TX location.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
RESPONSIBILITIES:
Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
Proactively monitor, pursue and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met.
Assist leadership in driving on time, within budget completion of service jobs
Manage all time charged to jobs, including approvals of timesheets and Procard transactions (billable vs. non-billable)
Manage day to day execution of T&M, fixed price, service contracts, and projects
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up of billing plans
Review open orders daily to ensure timely completion of jobs
Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Education / Certifications
Bachelor's degree in Business Management or relevant field preferred
Experience/Qualifications
2 - 5 years relevant HVAC service industry experience preferred
Strong experience in Microsoft Office Suite, Salesforce, and SAP
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.