What are the responsibilities and job description for the Tier II Customer Support position at Carson Solutions?
LOCATION: Washington, DC | SHIFT: 8-hour Day
DUTIES AND RESPONSIBILITIES
Customer Service Support:
End-user support for software, peripherals, and devicesInstallation of specialized software.
Solaris Service Desk tickets and tasks for specialized software, peripherals, and devices.
End-user training support for in-house specialized software including but not limited to: 1. Web and SharePoint solutions.
Devices Support:
Mobile Devices including but not limited to: 1. I-phone, I-pad, Samsung Phone
Audio visual, and video teleconference equipment
Multi-function devices that copy, fax, and print
Stand-alone printers
Deployment of new desktop and laptops hardware:
Image development and support
Operating system upgrades
Customer equipment relocation support- Support activities will be governed by existing deployment and support operations.
REQUIREMENTS & EXPERIENCE
Technical support will require a high degree of coordination and collaboration with existing technical support groups.
Minimum requirements:
Strong customer service
Strong problem-solving skills
Strong communication skills
5 years of IT support experienceImaging and support of Windows laptop and desktop PCs
Support of Printers and Scanners
Installation, setup and troubleshooting of engineering and accounting software applications
Apple iPhone and iPad support
Note smartphones support
Personal cellular hot spot
Education: Bachelor's (Preferred)
Experience:diagnosing and resolving end user computer: 5 years (Required)
Second-tier support: 5 years (Required)
Documenting, tracking, and monitoring problems: 5 years (Required)
Printer and peripheral management: 5 years (Required)
Apple iPhone and iPad support: 5 years (Required)
Note smartphones support: 5 years (Required)
Personal cellular hot spot: 5 years (Required)
Communication skills: 5 years (Required)
Location: 90 K Street NE, Washington, DC 20002
Salary : $56,400 - $71,400
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