Expectations

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the companys business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the companys non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Be directly responsible for selling vehicles
• Coordinate with the sales manager to set and meet new and used sales quotas.
• Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
• Utilize floor time effectively in meeting the customers needs and soliciting sales.
• Determine each customers vehicle needs by asking questions and listening.
• Demonstrate and test drive vehicles.
• Verify that customers are qualified for their wants, needs, and ability to buy.
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Understand the terminology of the automobile business and keep abreast of technology changes in the product.
• Perform pre-delivery inspection and road test before delivery to customer.
• Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicles operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.Understand equity and values, and be able to explain depreciation to customer.
• Conduct telephone transactions courteously and promptly.
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Move and arrange display vehicles on showroom and on lot as directed by management.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Know and understand the federal, state and local laws which govern retail auto sales
• Attend pertinent training and stay current with with sales department concerns and sales techniques.
• Attend sales meetings.

Qualifications

Licenses

• Driver's License
• Sales License

Other

• Bilingual in spanish
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

• spend time outdoors in the weather and elements.
• spend time indoors in air-conditioned areas.

Sitting

• on a regular basis

Standing

• on a regular basis

Walking

• on a regular basis

Bending, twisting and/or stooping

• infrequently on a regular basis

Kneeling and/or Squatting

• infrequently

Lifting

• 25 lbs to 50 lbs infrequently

Reaching and/or lifting overhead

• infrequently

Climbing

• stairs

Repetitive hand/finger movement

• on a regular basis

Grasping/grabbing with hands

• infrequently

Pushing and Pulling

• infrequently