Customer Service & Delivery Advocate

**This position is located in Buffalo, NY

Build an exciting career at Carvana! Carvana is recognized as the top large employer in the Retail and Wholesale industry as designated by Forbes 2022 America’s Best Employer List.

Earn $17.00/hr Up to 100% Paid Benefits Quarterly pay increases based on performance.

This role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.

Job Shift: 4 days of 10-hour shifts, Mon-Sat between 8:00 am-8:00 pm; working days/shifts will be assigned in advance and are subject to change

Benefits:

• Full-Time Hourly Position
• 100% paid Medical, Dental, and Vision benefits for employee
• All employees are eligible for Carvana's 401k on their date of hire. Carvana will contribute $.40 on the dollar up to the first 6% of employee's compensation
• Carvana KEYS: Eligible Carvana team members to have access to earn a Bachelor's degree from Arizona State University.
• Pet insurance and PAW-ternity leave
• 13 days of PTO 8 paid holidays including your birthday in your first year. 21 days of PTO 8 paid holidays beyond your first year.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

Responsibilities:

• Driving a kick-ass single-car hauler to get the customer’s purchase delivered straight to their front door. You don’t need a commercial driver’s license to drive the hauler and don’t worry, with a little training, you’ll realize driving the hauler is a piece of cake.
• Loading and unloading the customer’s vehicle on and off of the hauler (it’s a quick and easy process, but it does require getting a little physical) and frequently inspecting the hauler to ensure it maintains good maintenance and safe driving conditions.
• Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. Again, don’t worry, we’ll train you on the paperwork, however, you do need a natural eye for detail!
• Prioritizing safe driving and maintaining a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. Consistent, safe driving is crucial to this role!
• Delivering a uniquely special experience to each and every one of our customers. Minus the red suit, you’ll pretty much be a real-life Santa Claus on a daily basis!
• You’ll also be a team player by assisting other team members with various tasks as necessary.

Qualifications:

• High School Diploma or equivalent
• 21 years of age or older
• Must have a valid Driver’s License with a clean driving record for the past three (3) years (required)
• Ability to work a flexible schedule and on weekends
• Ability to demonstrate empathy, sociability, flexibility, and detail orientation in customer interactions
• Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (Process will be sponsored by Carvana).
• Must be able to pass a Department of Transportation (DOT) physical examination
• Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law.

Work Environment and Physical Requirements:

This job operates in both indoor and outdoor conditions for extended amounts of time and may be exposed to inclement/extreme weather.

The physical expectations described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to walk/stand and sustain physical activity for extended periods of time (8 hours)
• Able to read, write, speak and understand English.
• Able to reach with arms, twist, kneel, crouch, climb, balance, and squat for high and low levels of movement
• Able to lift and carry items of 50lbs.
• Frequent driving requires excellent visual acuity and manual dexterity.

About Carvana:

At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackle one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that saves our customers time and money.

Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Indeed Hire and Carvana are working together to find the best candidates for this job.

By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: One location