What are the responsibilities and job description for the Financial Operations Specialist (Remote) - ADESA position at Carvana?
Financial Operations Specialist (Remote)
The Financial Operations Specialist is highly knowledgeable about AMS and Salesforce and strives to provide a seamless experience for all customers. This individual will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire online checkout process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!
Responsibilities include, but are not limited to:
Ensuring customers receive prompt, efficient and courteous attention.
Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
Resolve any customer issues in a friendly and courteous manner
Supporting inbound payment inquiries from internal and external customers as they interact with the online Enterprise Checkout platform.
Diligently monitoring a Salesforce queue to address payment exceptions.
Following up or initiating outbound calls related to customer payments to ensure customers are notified and issues are resolved timely.
Contacting customers regarding NSF payments.
Working directly with floor plan companies to check availability and submit floor plan packets or payment transmissions on behalf of the sites.
Maintaining a good flow of communication with the auction sites regarding payment exceptions.
Knowing when to escalate customer payment issues which require next level review or technical expertise.
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Practicing and promoting teamwork at all times.
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensuring proper follow-through on directives.
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.
Educational Requirements and Qualifications:
High School Diploma or GED with at least one (1) year of office experience in one of the auction shops or the auction office preferred.
Experience and proficiency with AMS and Saleforce.
Proficiency with Microsoft Office Products preferred.
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Ability to work in a fast-paced environment with adaptability and agility
Strong team player
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work
Desire to learn everyday
Physical Requirements:
The physical activity requirements of the position are from Sedentary to Light Physical Work. Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Constant –stooping, reaching, walking, fingering, grasping, talking, hearing, repetitive motion
Frequent –standing
Potential – climbing, balancing, kneeling, crouching, pushing, pulling, lifting, feeling
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
The Financial Operations Specialist is highly knowledgeable about AMS and Salesforce and strives to provide a seamless experience for all customers. This individual will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire online checkout process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!
Responsibilities include, but are not limited to:
Ensuring customers receive prompt, efficient and courteous attention.
Demonstrate friendliness and proper phone/e-mail etiquette with every customer.
Resolve any customer issues in a friendly and courteous manner
Supporting inbound payment inquiries from internal and external customers as they interact with the online Enterprise Checkout platform.
Diligently monitoring a Salesforce queue to address payment exceptions.
Following up or initiating outbound calls related to customer payments to ensure customers are notified and issues are resolved timely.
Contacting customers regarding NSF payments.
Working directly with floor plan companies to check availability and submit floor plan packets or payment transmissions on behalf of the sites.
Maintaining a good flow of communication with the auction sites regarding payment exceptions.
Knowing when to escalate customer payment issues which require next level review or technical expertise.
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
Practicing and promoting teamwork at all times.
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.
Ensuring proper follow-through on directives.
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.
Educational Requirements and Qualifications:
High School Diploma or GED with at least one (1) year of office experience in one of the auction shops or the auction office preferred.
Experience and proficiency with AMS and Saleforce.
Proficiency with Microsoft Office Products preferred.
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
Ability to work in a fast-paced environment with adaptability and agility
Strong team player
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work
Desire to learn everyday
Physical Requirements:
The physical activity requirements of the position are from Sedentary to Light Physical Work. Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Constant –stooping, reaching, walking, fingering, grasping, talking, hearing, repetitive motion
Frequent –standing
Potential – climbing, balancing, kneeling, crouching, pushing, pulling, lifting, feeling
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Salary : $34,000 - $43,000
Lot Specialist - ADESA Auto Auction
ADESA -
Plainfield, IN
Lot Specialist
ADESA -
Plainfield, IN
Auto Body Prepper - ADESA Auto Auction
ADESA -
Plainfield, IN
