Business Office Manager

POSITION SUMMARY
The Business Office Manager helps create a joyful and vibrant community by welcoming people (residents, families, employees & visitors) into the community and efficiently directing the overall administrative functions of the community.

ESSENTIAL JOB FUNCTIONS

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff members with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both in the computer system and a hard copy in resident files. 
• Assists with new resident paperwork as needed
• Responsible for private pay collections.
• Responsible for the timely collection of all accounts receivable. Follows up directly with slow payers and initiates collection actions. Assists in collection of unpaid rents.
• Serves as community representative for HR-related programs & processes (open enrollment, new hire onboarding & benefit enrollment, recruitment, licenses & credential tracking).
• Provides excellent and timely communication to payroll on all new hires, terminations, and changes to existing employees.
• Ensures payroll information is accurate and completed per company guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Accurately codes, verifies goods and services rendered. Ensures all invoices are properly approved and remitted to home office for timely processing.

EXPERIENCE, QUALIFICATIONS & SKILLS

• AS degree or equivalent experience.
• Maintains current Food Handlers card.
• Basic bookkeeping course or prior long term care bookkeeping experience is strongly recommended.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Good organizational and communication skills.
• Works efficiently and effectively with little to no supervision.
• Excellent customer service & hospitality skills.  Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
• Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.
• Ability to read, write, speak and understand English.
• Pass a Criminal Background & fingerprint check
• Knowledge of Administrative Codes for assisted living a plus.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Ability to creatively problem-solve in both resident care and employee management
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.
• Meets all mandatory health requirements by State regulations.

Actual pay rate will be calculated based on relevant years of experience and education/certification requirements.

WHAT WE OFFER

• Competitive Compensation Program 
• • Shift differential for night shift employees
• Health Care
• • Medical, Dental and Vision plans
  • Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses. HSA account includes employer contribution
• Extra Benefits
• • Paid time off
  • Seven "Floating Holidays" to use on holidays most important to you
  • Life Insurance
  • Traditional and Roth 401(k) with annual employer profit share contribution
  • Cascadia Assistance Fund to provide financial help with hardships or continuing education
  • Employee Assistance Program