Merchant Services Specialist

**MUST HAVE PRIOR CUSTOMER SERVICE PHONE EXPERIENCE TO BE CONSIDERED FOR POSITION

The Merchant Services Specialist will be responsible for handling an array of front-facing duties for a financial processing organization. Some of these tasks include interacting with customers over the phone, in person, and/or via email. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

Primary Responsibilities/Duties

• Manage large amounts of incoming calls and emails.
• Performs and provides administrative, clerical, and secretarial support.
• Assists sales team with completing and sending documents for electronic signature.
• Monitors new applications and communicates with Underwriting on behalf of sales agent. Files, organizes, and scans company documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Answer any questions the customer may have about available products and services.
• Establish new customer accounts, recording account information on written forms or digitally.
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customer.
• Troubleshoot and provide technical support.
• Prepare software files, download, and test equipment.
• Take the extra mile to engage customer.

Other Required Skills

• Proven customer support experience or experience as a Customer Service Representative
• Great interpersonal and communication skills
• Problem solver and ability to think quickly.
• Professional appearance
• Organized and dependable
• A willingness to learn and be taught.
• Results-driven attitude
• Attention to detail.
• Accurate Data Entry and Attention to detail
• Reliable transportation
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Microsoft Office and Outlook experience

Minimum 2 years (Customer Service Representative)

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off.
• Vision insurance

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)
• Financial services: 1 year (Required)

Work Location: In person

Salary : $18