CSO Supervisor

PORT MADISON ENTERPRISES

Suquamish Clearwater Casino Resort

CSO Supervisor

Pay: Depending on Experience

General Position Summary: Supervises CSO personnel, oversees the operation of the Cage Operations Department during assigned shift and ensures spectacular customer service to guests.

Essential Functions/Major Responsibilities:

• Safe guards company assets located with Cage Slots Operations
• Enforces rules and regulations of the department consistent with Gaming Ordinance, State Compact, Appendix X & X2, MICS, TICS and Employee Handbook
• Maintains custody and balances the Cage Slots Operations inventory, including currency, coins, checks, gaming chips, forms and records normally associated with the operation of the department
• Approves guests checks according to the casino policies
• Receives, distributes and redeems gaming chips according to policies
• Oversees the distribution of PME payroll checks
• Generates the revenue deposit
• Issues bank rolls to personnel
• Enters all data for bank rolls issued into the computer
• Verifies revenue drops
• Completes all reports required to maintain a smooth operation
• Responsible for handling employee disputes, training new employees, and providing input on training requirements
• Proven ability to meet deadlines and maintain flexibility
• Resolves customer disputes including resolution reports
• Responsible for assigning stations for staff and ensuring breaks run smoothly in accordance to operation needs
• Oversees and assists staff in troubleshooting and operation of machines
• Flexibility to act in multiple positions during assigned shift

Secondary Functions:

• Supervises front line personnel
• Assists in writing evaluations and disciplinary actions consistent with PME policy
• Monitors, implements, and trains staff as required
• Promotes positive guest and employee relations (Spectacular service)
• Oversees and maintains a safe and clean environment for guests and employees
• Other duties as assigned

Supervisory Responsibilities: Supervises front line personnel on assigned shift

Specific Job Skills:

• Thorough understanding of MICS, TICS, State Compact, Department Internal Controls/ Policies & Procedures, and Port Madison Enterprises Employee Handbook
• General Supervision/ Managerial skills
• Good problem solving skills, including handling stressful situations and guest disputes
• Ability to multi- task and detail orientated
• Cash handling (vault volume) and/or gaming operation experience preferred
• Excellent math skills with a desire minimum of two years high volume cash handling
• Ability to communicate in a highly effective manner both in writing and verbally
• Ability to work with and motivate employees and work as a contributing team member
• Public relations skills
• Ability to follow and give directions
• Ability to problem solve and find solutions to complex situations.

Job Scope: Performs duties as directed with minimal supervision, operating from established Cage Slots Operation policies and procedures, and according to gaming regulations. Decisions are made within general company policy constraints, but require some independent decision making. Position has access to the cage, soft count, and slot gaming floor area.

Job Conditions: Conditions include working in a crowded, loud smoke-filled environment. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.

Education and/or Experience: High School Diploma of GED required. Retail or customer service experience required. A minimum of two years of gaming experiences and 1 year of bookkeeping, or supervisory equivalent experience required

Physical Requirements: Manual and finger dexterity for operation of computers. Ability to lift 25 lbs. And required to sit and/or stand for extended periods of time.