What are the responsibilities and job description for the Jr. ServiceNow Systems Administrator position at Castalia Systems, LLC?
Overview
DOMino
Systems Administrator
2986
ESA04
Dulles, VA
Hybrid/Remote work may be an option. Castalia Systems is looking for individuals with junior level ServiceNow System Administrator experience to support customer environment operations. The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.
Responsibilities
Responsibilities may include, but are not limited to:
Manages and resolves incidents against ServiceNow applications
Performs routine maintenance to include performance monitoring and error identification/ remediation
Manages Update Set creation and migration
Schedules and verifies instance clones
Participates ServiceNow upgrade planning and execution
Manages Instance Security, User/Group Access/Access Control Lists
Contributes to ServiceNow releases
Adheres to internal standards, policies, and procedures
Performs other duties as assigned
Qualifications
Required Skills:
Must have active TS/SCI or active TS with SCI eligibility; Must be able to obtain DHS program suitability prior to starting employment
Must be a U.S. Citizen
Minimum 2 Years' experience with ServiceNow Implementations
Minimum 2 Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
Desired Skills:
2 years of experience for ESA02 – Sys Admin II
Experience supporting Intelligence, DoD, or DHS Customers
Experience with process development and deployment
Agular JS
Experience in JavaScript or related application development
Experience with ServiceNow Development APIs
Web Service Integration (API Web Services) experience
LDAP Integration experience
Single Sign-on configuration and administration
SQL Experience
Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management
(HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC
ServiceNow Implementation Specialist Certified
ServiceNow System Administration
Desired Certifications:
ServiceNow Certified System Administrator ITIL Foundation v4 Certified or willing to complete one year from hire DODI 8570.1-M Compliance at IAT Level I
Required Education (including Major):
BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience
Why Castalia Systems?
Castalia Systems values its employees, and our employees love to work for Castalia! We offer a generous benefits package that includes medical, dental, and vision coverage, 401k matching with day 1 vesting, PTO and paid holidays, paid life insurance, AD&D, long/short-term disability, professional training, and many more!Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the company's operations are prohibited from engaging in this type of conduct.
